Practice Business Manager

NHS; Warrington; On-site; GBP 35,000 - 50,000; Full time

Job summary

An exciting opportunity exists for a Practice Manager at a leading GP training practice in Warrington. You will lead a dynamic team in providing exceptional patient care while ensuring efficient practice management, compliance with NHS obligations, and financial oversight. This role requires a confident individual with a strong background in business management and human resources.

Qualifications

• Experience in HR management principles and general business management.
• Practical experience of budget setting and financial management.
• Understanding of GMS/PMS contract and NHS services.

Responsibilities

• Oversee day-to-day operations and manage procurement.
• Ensure staff have appropriate training and manage recruitment.
• Manage financial elements including budgets and partner drawings.

Skills

Communication

Time Management

Negotiation

Interpersonal Skills

Education

Management or Business Degree

ECDL or equivalent

Job description

We would welcome applications for a confident, experienced,well organised practice manager to work with a friendly general practice teamcommitted to delivering excellent care.

We are a patient focused team and GP training practice inWarrington with 8.5k patients and four GP partners.

We see this as an exciting opportunity to be part of aproactive, forward thinking established practice.

Main duties of the job

The role will preferably require experience within primarycare and business management. Roles will include managing the primary careteam, Human Resources, financial management and planning, patient servicedelivery, risk management and CQC compliance.

You will be responsible for the safe and efficientmanagement of the practice as well as ensuring the wellbeing of our dedicatedteam.

About us

We are a GP Training practice in Warrington, Cheshire andbelong to the Central and West Warrington PCN. We have four partners, two salariedGPs and several trainees (ST and FY2). We also have two practice nurses aswell as ARRS roles including HCAs, mental health practitioner, physiotherapy,dietician and pharmacists. The practice uses system one.

We are a dynamic practice with lots of innovative ideas andprogressive working

Job responsibilities

Overseeing the day-to-day operations of the practice,ensuring staff achieve their primary responsibilities

Managing the procurement of practice equipment, supplies andservices

Managing contracts for bought in services i.e. cleaning,gardening, etc

The management of the premises, including health and safetyaspects such as risk assessments and mandatory training

Ensuring the practice has appropriate insurance cover

Developing, implementing and embedding an appropriatebusiness continuity plan

Direct line management of the following staff; Reception& administrative Staff

Managing the recruitment and retention of staff;

Ensuring all staff have the appropriate level of training toenable them to carry out their individual roles & responsibilitieseffectively. Developing, implementing and embedding an effective staffappraisal process

Implementing effective systems for the resolution ofdisciplinary and grievance issues

Managing the financial elements of the practice, includingbudgets, cash and bank balances, etc. and seeking to maximise income and reduceexpenditure

Managing and processing partners drawings, PAYE and pensionsfor practice staff

Maintaining an effective liaison with the accountant,overseeing practice accounts, ensuring year-end figures are presented

Briefing partners on all financial matters, includingforecasting

Coordinating the reviewing and updating of all practicepolicies and procedures

Leading change and continuous improvement initiatives;coordinating all projects within the practice

Coordinating and leading the strategic direction of thebusiness through quarterly strategy meetings with partners

Developing, implementing and embedding an effectivecommunication strategy (internal and external)

Ensuring the practice maintains compliance with its NHScontractual obligations and CQC registration

Ensuring the team reach QOF and enhanced service targets

Actively encouraging and promoting the use of patient onlineservices

Liaising at external meetings as required

Marketing the practice appropriately

Supporting the management of the Patient Participation Group

Management of all complaints

Ensuring that the practice conforms to public and NHS policyin existence at any time. Any other duties of a practice-manager nature thatmay be introduced from time to time by the NHS or standard commercial businesspractice.

Actively engage and maintain relationships within the PCN.

Person Specification

Skills

• Excellent communication skills (Written and Oral)
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Interpersonal skills
• Working as part of a Management Team

Behaviours

• Planning and organising
• Performing under pressure
• Taking the initiative and making it work
• Self-driven and motivated
• Flexibility

Knowledge

• A detailed understanding of HR management principles and techniques
• A detailed understanding of General Business Management
• A working knowledge of employment legislation
• An understanding of the GMS/PMS contract and wider NHSE/CCG
• An understanding of and the management of Enhanced Services
• An understanding of Health and Safety legislation

Qualifications

• European Computer Driving License (ECDL) or equivalent competence
• Management or Business Degree or equivalent
• Membership of professional body

Experience

• Practical experience of general business management
• Practical experience of managing and motivating people
• Practical experience of budget setting, procurement, financial management and accounting practices
• Practical experience of managing Health and Safety at work
• Experience of managing change
• Experience of facilities management
• Experience of working with large teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.