Practice Administrator/Care Co-Ordinator

Dr W M Turner and Partners; Rowsley CP; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Dr W M Turner and Partners in The Burbage Surgery is seeking an organised Administrator to join the back office team. You will support healthcare staff by managing patient referrals, handling medical records and processing correspondence with accuracy and efficiency.

You will coordinate referrals to specialists, ensure documentation is filed in patient records electronically, answer queries, and support ENT clinics. A friendly, team-oriented environment and ongoing training are offered.

Formación

• Experience as a Medical Secretary or in a similar Administration Role
• Knowledge of NHS Referral Process
• Strong organisational skills and attention to detail
• Proficient in Systmone and Choose & Book

Responsabilidades

• Referral Management: Complete and track patient referrals to specialists, ensuring documentation is provided and follow-ups are made.
• Medical Records: Maintain accurate and confidential patient records.
• Communication: Answer patient queries, manage correspondence, liaise with healthcare providers.
• Document Management: Process clinical letters through the management system promptly.
• ENT Administration: Support ENT clinics at both sites.

Conocimientos

Organisational skills

Attention to detail

Communication skills

Teamwork

Herramientas

Systmone

Choose & Book

Microsoft Office

ERS

Descripción del empleo

We are looking for a dedicated and well organised Administrator to join our back office admin team at The Burbage Surgery. In this key role you will support our healthcare staff by managing patient referrals accurately and efficiently, handling medical records, processing correspondence, and supporting the administration of our ENT clinics. You will be responsible for coordinating patient referrals to specialists, ensuring all necessary documentation is in place, and following up if needed. If you are detail-orientated, have excellent communication skills and are passionate about delivering exceptional administrative support in a healthcare setting, we'd love to hear from you. Join us at The Burbage Surgery and be an integral part of providing high-quality, patient centred care.

Main duties of the job

We are a Systmone practice.

• E-referrals, 2WW Referrals, Private referrals, Medical Letters and reports for solicitors.
• Ensure correspondence, reports, results etc are filed electronically in correct patient record.
• Answering telephone queries from patients and outside organisations.
• Undertake administration tasks,
• Check practice emails on a rota basis.
• This job description is not exhaustive and may be adjusted periodically after review and consultation.

About us

We are a 4 Partner GP practice situated in a purpose-built premises in Burbage providing care to approximately 12000 patients. We also operate a part time branch surgery in the village of Wolvey.

We have a dedicated team of 4 GP Partners, 3 Salaried doctors, 1 Advanced Nurse Practitioner, 2 Practice Nurses, 1 Nurse Associate, 1 HCA,1 Student Nurse Associate and 2 Clinical Pharmacists. We are also a training practice with GP registrars, Medical Students and Student Nurses.

All clinical services are supported by a strong administration and reception team.

Job responsibilities

We are looking for an organised and professional Administrator to join our team. You will play a key role in supporting our GPs by processing patient referrals, and handling medical records. Your work will ensure smooth operations within the practice, helping to deliver excellent care to our patients.

Key Responsibilities:

• Referral Management:Complete and track patient referrals to specialists, ensuring all necessary documentation is provided and follow-ups are done in a timely manner.
• Medical Records:Maintain accurate and confidential patient records.
• Communication:Answer patient queries, manage correspondence, and liaise with healthcare providers.
• Document Management : Processing clinical letters through our management system in a timely manner.
• ENT Administration : Provide admin support for dedicated ENT clinics held at both sites.

Requirements :

• Experience as a Medical Secretary or in a similar Administration Role
• Knowledge of NHS Referral Process
• Strong organisational skills and attention to detail.
• Proficient in Systmone and Choose & Book

Benefits :

• Ongoing training and development
• Supportive, friendly environment

Person Specification

Experience

• Experience in a Medical Secretary or other NHS administration Role
• Experience using SystmOne, Microsoft packages, ERS and Choose and Book

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.