PR Account Manager/Senior Account Manager

Twelve

Hardham

Hybrid

GBP 31,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Private Healthcare

Quarterly Bonus

Personal growth allowance

Book allowance £50 a year

Wellness fund £100 a year

25 days holiday

Birthday day off

Christmas days off

Wellbeing programme

Enhanced family leave and pay

Job summary

Twelve, a health marketing communications and creative agency, is seeking an Account Manager/Senior Account Manager to join our growing team in a hybrid role. The position involves managing day-to-day client projects and delivering integrated campaigns across sectors, balancing relationships, delivery, and problem-solving.

Based in rural Pulborough, our office requires occasional travel and driving is essential.

Qualifications

Experience in an account management or client services role within an agency or relevant marketing environment.
Strong PR, project management and organisational skills.
Excellent written and verbal communication.
Confidence managing multiple projects and priorities at once.
Ability to build positive client relationships and collaborate effectively with internal teams.
Commercial awareness and attention to detail.
A proactive, can-do attitude and a calm approach under pressure.
Genuine interest in creative communications, behaviour change, health, wellbeing or purpose-led work.
A kind, conscientious and ambitious team player who shares our agency beliefs of: In it Together, Make it Count and Human at Heart

Responsibilities

Managing the day-to-day delivery of client projects and campaigns.
Building strong, trusted relationships with clients and acting as a key point of contact.
Writing clear briefs, timelines, status updates and contact reports.
Coordinating internal teams to ensure projects are delivered on time, on budget and to a high standard.
Supporting the development of integrated campaigns across channels including creative, digital, PR and social.
Playing a supporting role in managing production projects from photo shoots to video shoots, including the planning in pre-production to delivery of final edits and shoots.
Keeping a close eye on project progress, budgets and deliverables.
Spotting opportunities to add value for clients and support account growth.
Helping maintain high standards across every stage of project delivery.
Bringing energy, ideas and a solutions-focused mindset to the team.
Role model our guiding beliefs Make it Count, In It Together and Human at Heart in how you work every day

Skills

Account management

PR skills

Project management

Communication

Client relationships

Commercial awareness

Team collaboration

Calm under pressure

Health/behaviour change interest

Job description

Hybrid – Monday, Tuesday and Thursday in office

Salary: £31,000 to £40,000 per annum

Due to the rural location of our office, driving is essential

At Twelve, we’re on a mission to drive Change for Good.

We’re an award-winning health marketing communications and creative agency delivering work that makes a positive, lasting impact — for clients, audiences, and wider society. We deliver insight-led campaigns that change behaviour, spark action, and improve lives.

Our expertise spans communications strategy, digital and social, ATL creative, PR and influencers, video and animation, and brand development.

Culture is important to us at Twelve

We believe in doing good work, doing good for our team and we are committed to our guiding beliefs:

Make it Count - In it Together - Human at Heart

Our beliefs define who we are. Our behaviours show we mean them.

We’re a collaborative team where camaraderie is a big part of our culture. We challenge and support each other, and we’re committed to creating a nurturing, flexible environment where people can learn, grow and thrive - whatever the level and whatever the discipline.

If you want your work to mean something, and to do it alongside people who genuinely care, you’ll fit right in.

We’re looking for an Account Manager/Senior Account Manager to join our growing team: someone who plays a key role in the day-to-day running of client accounts, helping to shape and deliver integrated campaigns across a range of sectors. This role is about balancing relationships, delivery and problem-solving.

What you’ll bring:

Experience in an account management or client services role within an agency or relevant marketing/communications environment
Strong PR, project management and organisational skills
Excellent communication skills, both written and verbal
Confidence managing multiple projects and priorities at once
Ability to build positive client relationships and collaborate effectively with internal teams
Commercial awareness and attention to detail
A proactive, can-do attitude and a calm approach under pressure
Genuine interest in creative communications, behaviour change, health, wellbeing or purpose-led work
A kind, conscientious and ambitious team player who shares our agency beliefs of: In it Together, Make it Count and Human at Heart

What you’ll do:

Managing the day-to-day delivery of client projects and campaigns
Building strong, trusted relationships with clients and acting as a key point of contact
Writing clear briefs, timelines, status updates and contact reports
Coordinating internal teams to ensure projects are delivered on time, on budget and to a high standard
Supporting the development of integrated campaigns across channels including creative, digital, PR and social
Playing a supporting role in managing production projects from photo shoots to video shoots, including the planning in pre-production to delivery of final edits and shoots
Keeping a close eye on project progress, budgets and deliverables
Spotting opportunities to add value for clients and support account growth
Helping maintain high standards across every stage of project delivery
Bringing energy, ideas and a solutions-focused mindset to the team
Role model our guiding beliefs Make it Count, In It Together and Human at Heart in how you work every day