PPMDU Scheduler

Royal Marsden; Greater London; Hybride; GBP 15 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Free flu vaccination

Résumé du poste

The Royal Marsden NHS Foundation Trust is seeking an enthusiastic Scheduling Officer to support the Medical Day Unit at Chelsea and Cavendish. This part-time role (22.5 hours) involves managing appointments, coordinating daily schedules and providing admin support in a busy clinical environment.

You will need strong IT skills, excellent communication and organisational abilities, with experience in healthcare preferred.

Qualifications

• Experience in a healthcare environment is desirable.
• Excellent interpersonal, verbal communication and organisational skills are essential.
• Keyboard/IT skills are essential and hospital experience is desirable.

Responsabilités

• Appointments, scheduling and capacity management for chemotherapy requests.
• Liaise with patients to provide information and reassurance about treatment.
• Coordinate with clinical teams to prioritise scheduling and manage unit capacity.

Connaissances

Interpersonal skills

Verbal communication

Organisational skills

Teamwork

Patient/customer care

Confidentiality

Formation

ELC or equivalent

NVQ Customer Care

Outils

Microsoft Office

Description du poste

Private Care Medical Day Unit are seeking an enthusiastic Scheduling Officer to help maintain the efficient scheduling of treatments in their Medical day Unit at our Chelsea and Cavendish site.Regrettably, we are unable to offer sponsorship for this post.

This post is vital to the smooth running of the main unit. You will work in a busy environment, providing a supportive role to the clinical teams. The role also includes some movement around different parts of the hospital as well as admin based roles.

As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 22.5 Hours a week Monday and Friday ; with varied shifts between 8.00am – 8.00pm, working at Chelsea / Cavendish site on a rota basis. For further information please contact James Clark on Exr 4678

Main duties of the job

The Scheduler is an integral member of the Private Care Medical Day Unit team, under the supervision of the Scheduling Coordinator and the PPMDU Scheduling Manger.

The post holder will coordinate all administrative aspects of the Day Care Services including data collection, reception and clerical duties.
The working days will be Monday – Friday various shifts patterns 7.30am -8.00pm.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification:

1.1 Appointments, scheduling and capacity management

1.1.1 To deal with all new patient chemotherapy requests from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.

1.1.2 To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience

1.1.3 To liaise with the clinical teams and nursing staff to prioritise the scheduling of new requests.

1.1.4 To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols.

1.1.5 To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc.

Person specification

Education/Qualifications

• ELC (European Computer Driving Licence) or equivalent
• NVQ Customer Care

Experience

• Experience of working in a healthcare environment
• Understanding of working with patients who are critically and chronically ill

Skills Abilities/knowledge

• Ability to work as part of a team
• Patience and understanding of patients’ needs
• Evidence of commitment to customer care initiatives
• Awareness of patient confidentiality
• Experience of working with computers
• Work to tight Deadlines

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Benefits

• annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.