PPM Contract Manager

RGB Network; Tonbridge and Malling; On-site; GBP 55,000 - 65,000; Full time

Job summary

A facilities management firm in Tonbridge and Malling is seeking an experienced M&E PPM Contracts Manager to oversee planned and reactive maintenance across multiple sites. The ideal candidate will have a strong background in contract management and leadership skills. Responsibilities include managing service delivery, team oversight, and ensuring compliance with standards. A competitive salary and benefits including holidays, a company vehicle, and professional development opportunities are on offer.

Benefits

25 days holiday plus birthday

Company vehicle

Healthcare scheme

Qualifications

• Proven experience in contract management within M&E or Hard FM services.
• Strong track record in managing multi-site PPM and reactive maintenance contracts.
• Supervisory experience, with responsibility for teams and contract performance.

Responsibilities

• Manage day-to-day delivery of planned and reactive M&E maintenance across multiple client sites.
• Mobilise new PPM contracts, including asset register population.
• Provide support and technical guidance to field engineers and supervisors.

Skills

Contract management

Strong IT proficiency

Excellent organizational skills

Customer-focused approach

Influencing and negotiating skills

Tools

Microsoft Office

Job description

Overview

Due to continued growth, we are seeking an experienced M&E PPM Contracts Manager to oversee a portfolio of planned preventative maintenance (PPM) and small works projects across multiple sites. This is an exciting opportunity for a highly motivated individual looking to progress their career with strong mentorship and a clear development pathway.

The successful candidate will have proven experience managing M&E service contracts, with technical knowledge in mechanical and/or electrical systems being advantageous. You will oversee the delivery of both PPM and reactive maintenance, working closely with project teams, engineers, subcontractors, and clients to ensure service excellence.

Reports To: Operations Management Team / Managing Director. Location: Crayford office, with travel to sites in London on occasions. Hours of Work: Monday - Friday, 08:00 - 17:00. Salary: £55-£65,000 (depending on qualifications and experience).

Responsibilities

• Manage day-to-day delivery of planned and reactive M&E maintenance across multiple client sites.
• Mobilise new PPM contracts, including asset register population, 60-day reporting, RAMS creation, and documentation management.
• Provide support and technical guidance to field engineers and supervisors.
• Lead and oversee mobile engineers and contract supervisors.
• Ensure service delivery meets contractual obligations, KPIs, and compliance standards.
• Carry out life cycle costing, KPI/SLA monitoring, and quality audits, with clear improvement action plans.
• Identify and implement staff training needs; lead regular team meetings.
• Manage subcontractor performance to ensure high-quality service delivery.
• Build strong client relationships through regular communication, reporting, and meetings.
• Drive compliance with statutory requirements, health & safety, and industry best practice.
• Undertake HR responsibilities including appraisals, investigations, return-to-work meetings, and recruitment.
• Manage callout rota and act as Callout Manager when required.
• Produce monthly management reports; assist with tenders, risk assessments, and specifications.
• Contribute to business growth through sales targets, developing new opportunities, and representing the business at events.

Essential Background & Experience

• Proven experience in contract management within M&E or Hard FM services.
• Strong track record in managing multi-site PPM and reactive maintenance contracts.
• Supervisory experience, with responsibility for teams and contract performance.
• Technical trade background in mechanical or electrical disciplines (advantageous but not essential).
• Strong IT proficiency, particularly Microsoft Office (Word, Excel, Outlook, PowerPoint).

Candidate Profile

• The ideal candidate will demonstrate:
• Excellent organisational and computer skills with strong attention to detail.
• A customer-focused, results-driven approach with the ability to deliver under pressure.
• Strong influencing, negotiating, and problem-solving skills.
• Excellent communication and interpersonal skills at all levels.
• Professionalism, teamwork, and the ability to manage competing priorities.
• Self-motivation, initiative, and a proactive approach to challenges.
• Flexibility to travel to multiple client sites and offices.
• A full clean UK driving licence.

Benefits

• 25 days holiday plus birthday (rising to 28 days plus birthday after 5 years).
• Company vehicle, mobile phone, and laptop.
• Pension scheme.
• Death in service insurance (2x annual salary).
• Healthcare scheme (after 2 years).
• Professional development, training, and career progression opportunities.
• Bonus scheme.
• DBS disclosure required