PPM & Compliance Manager

Based in our Handforth support offices, the PPM & Compliance Manager will play a critical role in ensuring the effective management and execution of a structured maintenance program while maintaining compliance with legal, regulatory, and organisational standards across our Pet Care Centres and Veterinary Practices. The role is integral to upholding the highest standards of safety, legal adherence, and operational excellence, creating a safe and welcoming environment for colleagues, pets, and customers.

Reporting to the Facilities Manager and supported by one direct report, the PPM and Compliance Manager will leverage the company's CAFM system to manage, track, and report maintenance activities. This includes ensuring alignment with Key Performance Indicators (KPIs), budgets, and compliance requirements.

Key Responsibilities

1. Ensure Planned Preventative Maintenance (PPM) schedules are completed on time, achieving KPIs and addressing any shortfalls.
2. Maintain accurate records and regularly update schedules to reflect changes.
3. Conduct audits of PPM services and certifications, ensuring compliance with health & safety, environmental, legal, and quality standards.
4. Monitor contractor performance to ensure adherence to KPIs and SLA's.
5. Participate in contractor review meetings and operational discussions.
6. Collaborate on developing KPIs and SLAs for contractors and address escalations related to contractor queries or service challenges.
7. Maintain the Computer-Aided Facilities Management (CAFM) system in real time, updating costs, assets, and compliance data.
8. Utilise CAFM data to track remedial works, improve processes, and monitor contractor performance.
9. Ensure contractor compliance with safety standards, including issuing and auditing permits to work.
10. Manage asbestos information and review contractor RAMS (Risk Assessments and Method Statements).
11. Identify and implement opportunities to improve health and safety practices.
12. Utilize the internal H&S system (Risk Proof) to ensure compliance with legislative requirements.
13. Collaborate with stakeholders to develop and update policies and procedures.
14. Prepare monthly and quarterly reports on PPM and compliance for facilities review meetings.
15. Use data trends to identify areas for improvement and drive performance enhancement.
16. Contribute to the annual business plan and budget management, ensuring alignment with financial targets.
17. Provide any other administrative support for the Facilities Management team.
18. Build and maintain strong relationships with internal and external stakeholders.
19. Function as the escalation point for helpdesk and contractor-related queries, ensuring timely and effective communication.
20. Ensure all contractors are verified via Safe Contractor and compliant with site safety rules.
21. Oversee updates to contractor information for new stores and refits.
22. Audit permits and ensure proper documentation for all intrusive and maintenance works.

About You - Essential

1. Minimum of 2 years managing a team.
2. NEBOSH certification.
3. In-depth knowledge of PPM and Compliance.
4. Ability to manage multiple contractors to deliver effective services.
5. Effective leadership and managerial skills across internal direct reports and external stakeholders.
6. Extensive knowledge of relevant H&S legislation.
7. Experience in a similar role is beneficial.
8. Analytical skills to interpret large volumes of data.
9. GDPR training.
10. CAFM experience.
11. Experience in large multi-site organisations.
12. Customer service and complaint handling skills.
13. Strong negotiating skills.

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect differences in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves. Even if your skills and experience don't perfectly align, if you believe you can make a unique contribution through your values and behaviours, we want to hear from you.

Business Unit: Group Support

Date: 25 Apr 2025