PPD - Print Production Field Service Engineer

ZipRecruiter; Etwall CP; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading company in the Industrial Print sector is seeking a Production Print Field Engineer. The role involves delivering exceptional customer service, resolving technical issues, and ensuring efficient operations. Candidates should possess strong technical expertise and excellent communication skills, with a commitment to high standards of service.

Benefits

26 days holiday

Training

Pension

Car

Qualifications

• Experience in commercial or industrial print environments.
• Strong English communication skills.

Responsibilities

• Respond to call-outs, diagnose and resolve technical faults.
• Provide technical support and training to customers.
• Maintain safety and perform repairs adhering to legislation.

Skills

Technical Expertise

Problem-Solving

Communication

Job description

Job Description

Role: PPD - Production Print Field Engineer / MFD / Photocopier FSE

Location: East Midlands

Package: up to £33,000 + 10% bonus + 26 days holiday + training + pension + car

Concept are seeking either a skilled Production Print Technical Specialist or a skilled Photocopier engineer interested in upskilling to PP. Your aim will be to deliver exceptional service and support to customers whilst maintaining field efficiencies and driving profitability. This role involves working in a dynamic and challenging environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.

Responsibilities:

1. Customer Service: Respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement necessary technical modifications. This may involve work outside standard office hours, travel, and occasional overnight stays.
2. Communication: Act as a key communication channel between customers, the Service Team, and other areas of the business to ensure a seamless service experience.
3. Technical Support: Provide the highest level of service by resolving technical issues promptly and accurately, minimizing machine downtime.
4. Training: Deliver technical advice and training to customers, helping them maximize the full capabilities of their installed devices.
5. Safety & Maintenance: Perform all repairs and maintenance in a safe manner, adhering to manufacturer recommendations and Health & Safety legislation.
6. Reporting: Ensure accurate and timely completion of all reporting and paperwork requirements.
7. Technology Utilization: Effectively utilize technology tools, such as laptops, to access technical documentation, continuously improving service delivery.
8. Parts Management: Maintain clear communication regarding on-site parts and consumables, advising customers to ensure readiness and minimize operational disruptions.

The candidate:

• Have technical expertise and a solutions-driven mindset to tackle complex challenges in either commercial or industrial print environments.
• Possess strong English skills for effective communication both internally and externally.
• Demonstrate a proactive, detail-oriented approach with the ability to work flexibly, including outside standard hours, as required.
• Commit to upholding high standards of organization, safety, and customer service.

The Application: To apply for this position, please follow the link on this page or send your CV to [contact details]. For more information, contact Nikki at (phone number removed).