Power Platform Engineer

Hastings Insurance Services Limited; Bexhill-on-Sea; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Annual performance bonus

Hybrid working environment

Wellbeing programme

Job summary

Hastings Insurance Services Limited is seeking a Power Platform Engineer to support Messenger, Power Platform and Copilot Studio services in a structured, governance-driven environment. The role covers environment administration, incident resolution and release coordination to ensure service reliability.

You will contribute to continuous improvement, risk assessment, and collaboration with product and engineering teams. A relevant technical qualification and enterprise experience are desirable.

Qualifications

• Hands-on experience supporting Microsoft Power Platform solutions in an enterprise environment.
• Knowledge of Copilot Studio, conversational AI and Power Platform governance.
• Experience managing environments, security, releases and CI/CD deployments.
• Strong troubleshooting skills, with experience in incident management and service improvement.
• Ability to assess technical changes, risks and operational impacts.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support the day-to-day operation of Messenger, Power Platform and Copilot Studio services, including incident investigation and resolution.
• Administer development, test and production environments with secure access controls and governance.
• Coordinate and support Messenger releases, including deployment planning and post-release validation.
• Provide technical support for solutions hosted within or connected to Copilot Studio.
• Apply engineering, security and governance standards and contribute to audits and service acceptance.

Skills

Power Platform

Copilot Studio

Azure DevOps

CI/CD deployments

Governance

Incident management

Stakeholder management

Education

Relevant technical qualification

Tools

Azure DevOps

Job description

Power Platform Engineer

Bexhill

Full time

Posted Today

60013995

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We've nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement.

We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement.

We provide insurance to nearly four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Our CIO team is always looking for passionate individuals who are eager to make a difference and contribute to our success.

Job Details

Platform Support & Service Operations

Support the day-to-day operation of Messenger, Power Platform and Copilot Studio services, including incident investigation, issue resolution, service improvements, documentation and support readiness.

Environment Administration & Governance

Administer development, test and production environments, managing configuration, security roles, access controls, connection references and ensuring compliance with governance standards.

Release Management & Deployment

Coordinate and support Messenger releases, including deployment planning, readiness checks, implementation, rollback planning, post-release validation and documentation.

Power Platform & Copilot Studio Support

Provide technical support for solutions hosted within or connected to Copilot Studio, assisting with configuration, diagnostics, testing, deployment and impact assessments.

Technical Assurance & Continuous Improvement

Apply engineering, security and governance standards, contribute to audits and service acceptance activities, and identify opportunities to improve stability, monitoring, documentation and release efficiency.

Stakeholder Collaboration & Delivery Support

Work closely with product, engineering, architecture, operations, testing and delivery teams to manage risks, dependencies and issues, ensuring changes are supportable and transitioned successfully into service.

Skills we would love you to have

• Hands-on experience supporting Microsoft Power Platform solutions in an enterprise environment.


• Knowledge of Copilot Studio, conversational AI and Power Platform governance.


• Experience managing environments, security, releases and CI/CD deployments.


• Strong troubleshooting skills, with experience in incident management and service improvement.


• Ability to assess technical changes, risks and operational impacts.


• Excellent communication and stakeholder management skills.


• Bonus points for experience with: Azure DevOps, Power Automate, Dataverse, ServiceNow, APIs, Azure services, App Registrations, KQL/App Insights, chatbots/contact centre platforms, and working in regulated environments.

Qualifications: Relevant technical qualification or equivalent experience. Microsoft Power Platform, Copilot Studio or Azure certifications are desirable.

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll help to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

• Salary - Attractive salary based on experience (pay reviews also completed each year)


• Flexible Working - We champion a flexible and hybrid working approach so


• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


• Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim agai