Power Platform Engineer

hastingsdirect; Bexhill-on-Sea; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible Working

Hybrid Working

Competitive Bonus Scheme

Healthcare Cash Plan

Job summary

Hastings Direct, a digital insurance provider in the UK, seeks a Platform Support and Service Operations specialist to sustain Messenger, Power Platform and Copilot Studio services across development, test and production environments. You will investigate incidents, implement improvements and ensure governance across environments.

With experience in Power Platform, Copilot Studio and Azure services, you will manage releases, CI/CD pipelines and stakeholder communications while contributing to

Qualifications

• Experience supporting Microsoft Power Platform solutions in an enterprise environment.
• Knowledge of Copilot Studio, conversational AI and Power Platform governance.
• Experience managing environments, security, releases and CI/CD deployments.
• Strong troubleshooting and incident management skills.
• Excellent communication and stakeholder management abilities.
• Desirable Azure DevOps, APIs and regulated environments experience.

Responsibilities

• Platform Support & Service Operations: Support the day-to-day operation of Messenger, Power Platform and Copilot Studio services, including incident investigation, issue resolution, service improvements, documentation and support readiness.
• Environment Administration & Governance: Administer development, test and production environments, managing configuration, security roles, access controls, connection references and ensuring compliance with governance standards.
• Release Management & Deployment: Coordinate and support Messenger releases, including deployment planning, readiness checks, implementation, rollback planning, post-release validation and documentation.
• Power Platform & Copilot Studio Support: Provide technical support for solutions hosted within or connected to Copilot Studio, assisting with configuration, diagnostics, testing, deployment and impact assessments.
• Technical Assurance & Continuous Improvement: Apply engineering, security and governance standards, contribute to audits and service acceptance activities, and identify opportunities to improve stability, monitoring, documentation and release efficiency.
• Stakeholder Collaboration & Delivery Support: Work closely with product, engineering, architecture, operations, testing and delivery teams to manage risks, dependencies and issues, ensuring changes are supportable and transitioned successfully into service.

Skills

Power Platform expertise

Copilot Studio

Azure DevOps

Incident management

Stakeholder communication

Education

Microsoft Power Platform certification or equivalent

Tools

Power Platform

Copilot Studio

Dataverse

APIs

KQL/App Insights

Azure services

ServiceNow

Job description

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We've nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement.

We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement.

We provide insurance to nearly four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Our CIO team is always looking for passionate individuals who are eager to make a difference and contribute to our success.

Job Details

• Platform Support & Service Operations: Support the day-to-day operation of Messenger, Power Platform and Copilot Studio services, including incident investigation, issue resolution, service improvements, documentation and support readiness.
• Environment Administration & Governance: Administer development, test and production environments, managing configuration, security roles, access controls, connection references and ensuring compliance with governance standards.
• Release Management & Deployment: Coordinate and support Messenger releases, including deployment planning, readiness checks, implementation, rollback planning, post-release validation and documentation.
• Power Platform & Copilot Studio Support: Provide technical support for solutions hosted within or connected to Copilot Studio, assisting with configuration, diagnostics, testing, deployment and impact assessments.
• Technical Assurance & Continuous Improvement: Apply engineering, security and governance standards, contribute to audits and service acceptance activities, and identify opportunities to improve stability, monitoring, documentation and release efficiency.
• Stakeholder Collaboration & Delivery Support: Work closely with product, engineering, architecture, operations, testing and delivery teams to manage risks, dependencies and issues, ensuring changes are supportable and transitioned successfully into service.

Skills we would love you to have

• Hands-on experience supporting Microsoft Power Platform solutions in an enterprise environment.
• Knowledge of Copilot Studio, conversational AI and Power Platform governance.
• Experience managing environments, security, releases and CI/CD deployments.
• Strong troubleshooting skills, with experience in incident management and service improvement.
• Ability to assess technical changes, risks and operational impacts.
• Excellent communication and stakeholder management skills.
• Bonus points for experience with: Azure DevOps, Power Automate, Dataverse, ServiceNow, APIs, Azure services, App Registrations, KQL/App Insights, chatbots/contact centre platforms, and working in regulated environments.

Qualifications

• Relevant technical qualification or equivalent experience. Microsoft Power Platform, Copilot Studio or Azure certifications are desirable.

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

• Salary - Attractive salary based on experience (pay reviews also completed each year)
• Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
• Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.