Post Office Operations Manager

Funky Pigeon; Honiton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Funky Pigeon is seeking a Post Office Counter Manager to lead a team within a WH Smith store. This role involves motivating staff, ensuring compliance, and maximizing sales while fostering a customer-centric environment. The position offers a competitive salary, benefits, and opportunities for personal growth.

Benefits

Pension

33 days holiday including bank holidays

Employee discounts up to 50%

Employee Assistance Programme

Qualifications

• Retail management experience, preferably with financial products.
• Experience achieving targets within tight budgets.
• Ability to coach and mentor the team.

Responsibilities

• Create a customer service-led culture.
• Guide the team to achieve personal and branch targets.
• Support the employee lifecycle from recruitment to appraisals.

Skills

Customer Service

Leadership

Sales Maximization

Coaching

Job description

As a Post Office Counter Manager, we want you to put your ’stamp’ (pun intended) on your Post Office within a WH Smith store. You’ll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of both cash and postal items.

What being a Post Office Counter Manager is all about:

1. Creating a customer service-led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customers
2. Getting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store
3. Ensuring compliance with current legislation and Post Office Ltd. requirements
4. Guiding and inspiring the team to achieve personal and branch targets including sales, shrink, waste, cash loss, and staff costs in an environment that encourages growth and inclusivity
5. Working closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
6. Supporting the employee lifecycle from recruitment to appraisals, training, and disciplinary procedures

What our Post Office Team would love to see:

• Retail (or similar) management or leadership experience, preferably with financial products or high-value cash transactions
• Experience supporting store goals, including maximising sales, controlling shrink, and understanding P&L accounts
• Experience of working to and achieving targets within tight budgets
• Ability to coach and mentor the team to improve performance
• Proactive leadership, getting involved on the shop floor and supporting your team

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy. Along with your salary, pension, holidays (33 days including bank holidays for management), and employee discounts (up to 50%), we offer a range of deals from retail partners to help you save money and create memories.

Our Employee Assistance Programme provides support for your wellbeing—physical, mental, or financial.

About Us:

WHSmith has a heritage of 230 years and remains a hub of the High Street and our customers’ lives. Our stores celebrate milestones with cards and gifts, provide entertainment with books, and support communication and currency in our Post Office Stores.

We are proud to be an inclusive employer, welcoming colleagues to be themselves.