Post Office Operations Manager

Funky Pigeon; Bexleyheath; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Post Office Counter Manager, where you will lead a dedicated team to deliver exceptional customer service within a vibrant retail environment. Your role will involve motivating your team, maximizing sales opportunities, and ensuring compliance with regulations. With a strong focus on growth and inclusivity, you will play a crucial role in shaping a positive customer experience while managing financial aspects effectively. This position offers a rewarding career path with competitive benefits and a supportive work culture, making it an exciting opportunity for aspiring leaders in retail.

Benefits

33 days holiday including bank holidays

Employee discounts up to 50%

Pension scheme

Employee Assistance Programme

Qualifications

• Retail management or leadership experience, preferably with financial products.
• Proven ability to achieve targets within tight budgets.

Responsibilities

• Create a customer service-led culture to improve performance.
• Support the Cluster Manager with recruitment and appraisals.

Skills

Retail management experience

Leadership skills

Financial products knowledge

Sales maximization

Coaching and mentoring

Job description

As a Post Office Counter Manager, we want you to put your ’stamp’ (pun intended) on your Post Office within a WH Smith store. You’ll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of both cash and postal items.

What being a Post Office Counter Manager is all about:

• Creating a customer service-led culture that continually seeks to improve performance and delivers a professional, friendly service to all customers.
• Collaborating with the store team to maximize opportunities to grow sales and increase footfall throughout the Post Office and Store.
• Ensuring the branch complies with current legislation and Post Office Ltd. compliance and training requirements.
• Guiding and inspiring the team to achieve personal and branch targets, including sales, shrink, waste, cash loss, and staff costs, in an environment that encourages growth and inclusivity.
• Working closely with the Cluster Manager to identify cost savings and sales opportunities through the consideration of the Profit & Loss statement.
• Supporting the Cluster Manager with employee lifecycle management, including recruitment, appraisals, training, and disciplinary procedures.

What our Post Office Team would love to see:

• Retail (or similar) management or leadership experience, preferably with financial products or high-value cash transaction experience.
• Experience supporting store goal delivery, including maximizing sales, controlling shrink, and knowledge of P&L accounts.
• Proven ability to work towards and achieve challenging targets within tight budgets.
• Ability to coach and mentor the team to improve performance.
• Experience leading proactively from the front, engaging actively on the shop floor, and assisting your team as needed.

How we reward our teams:

We recognize your hard work in making WHSmith a success and keeping our customers happy. Alongside your salary, pension scheme, holidays (Management - 33 days including bank holidays), and employee discounts (up to 50%), we offer a range of deals from retail partners to help you save money and create memories—be it a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Our Employee Assistance Programme provides support and guidance for your wellbeing—physical, mental, or financial—whatever the future holds.

About Us:

WHSmith boasts a remarkable heritage, having been a part of the high street and our customers’ lives for 230 years. We continue to innovate and serve through our stores, which help mark milestones with cards and gifts, provide escape and education with our books, and facilitate communication and currency through our Post Office Stores.

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.