Post Office Manager Level 3 — Lead Branch & Sales (40h)

Henderson Group; Belfast City District; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Great benefits

Discount scheme UK/Ireland

Staff discount at SPAR/EUROSPAR

Job summary

Henderson Group is hiring a Post Office Manager Level 3 to oversee daily Post Office operations in Belfast. You will lead a team, drive customer service excellence, manage cash, and perform essential administration and duties across branches as needed.

The role requires flexibility beyond standard hours, with a 40-hour week and weekend coverage while supporting the group’s customer-first values.

Qualifications

• The ideal candidate will be customer focused with the ability to lead a team as well as possess excellent written and verbal communication skills.
• Cash handling experience.
• Previous experience in sales/active selling as well as working towards sales targets.
• Back office administrative experience.

Responsibilities

• Maximise sales and profit, and minimize loss, by carrying out allocated tasks in order to contribute to the continuous improvement of the Post Office and its staff.
• Serve customers according to the company procedures on customer satisfaction, leading in the successful daily operation of the Post Office branch.
• Handle & Balance cash accurately.
• Complete administration duties as required.
• Ensure an outstanding level of customer care at all times.
• Travel to other Post Office branches may be required as part of the job role.
• Complete other duties as required for the role.

Skills

Customer focus

Team leadership

Cash handling

Sales targets

Back office admin

Education

A good standard of education

Tools

Microsoft Office

Job description

Henderson Group is hiring a Post Office Manager Level 3 to oversee daily Post Office operations in Belfast. You will lead a team, drive customer service excellence, manage cash, and perform essential administration and duties across branches as needed.

The role requires flexibility beyond standard hours, with a 40-hour week and weekend coverage while supporting the group’s customer-first values.