Post Office Manager

Lincolnshire Co-op; North Kesteven; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

Pension contributions up to 12%

Colleague discount

Annual discretionary bonuses

Wellbeing support

Job summary

Lincolnshire Co-op is seeking a Post Office Manager to lead a flagship community branch and deliver a broad range of services with exceptional customer care. You’ll inspire your team, manage daily operations, ensure compliant and accurate service delivery, and strengthen community ties through proactive engagement.

You will drive service standards, coach colleagues, and play a pivotal role in branch performance while maintaining a welcoming, well‑run environment for customers from day one.

Qualifications

• Experience leading a Post Office or similar customer-facing retail environment.
• Strong leadership and people development track record.
• Passion for delivering great customer service and running a well‑kept branch.

Responsibilities

• Lead a team to create a welcoming, supportive environment for customers.
• Own daily operations, performance, and service delivery of the Post Office.
• Deliver essential services including parcels, bills, passport applications, car tax and currency services.
• Coach and develop colleagues to build confidence and capability.
• Balance strong customer service with hitting branch targets and improving performance.
• Build trusted relationships with customers and the local community.

Skills

Team leadership

Customer service excellence

Operations management

Communication skills

Relationship building

Attention to detail

Job description

About the role:

A role with real community impact

What if your next Post Office role gave you the opportunity to lead a trusted community hub at the heart of everyday life?

At Lincolnshire Co-op, we see Post Offices as far more than service counters.

They are essential community spaces where people connect, access support, and complete important everyday tasks. From sending parcels and letters, to travel money, bill payments, passport applications and more — we help customers get things done quickly, safely and with confidence.

Lead your team and keep everything from parcels to payments running smoothly every day.

As a Post Office Manager, you’ll take full ownership of your branch, leading a team that delivers excellent customer service while ensuring essential services are delivered accurately, securely and efficiently.

Whether you’re already working in a Post Office or leading a retail team, or ready to take your next step into branch leadership, this is your chance to take on something bigger.

You’ll be a visible leader in your community, building strong relationships with customers, supporting your team, and driving both service standards and branch performance.

From day-to-day coaching to maintaining compliance and operational excellence, you’ll play a key role in shaping the experience every customer receives.

Here’s what your day in the Post Office looks like…

• Leading and inspiring your team, creating a positive, welcoming environment where people feel supported and motivated


• Taking full ownership of your Post Office — from daily operations through to performance and service delivery


• Delivering essential Post Office services including parcels and mail, bill payments, passport applications, car tax and currency services


• Coaching, supporting and developing your colleagues so they grow in confidence, skill and pride in what they do


• Balancing great customer service with hitting branch targets and driving performance


• Building genuine relationships with customers and become a trusted face in your local community

You won’t be doing this alone – you’ll be backed by a supportive network of retail and operational leaders who are invested in your success and development. IN

INDMP

About You

Either way, you’ll care deeply about great customer service and take pride in leading a team that makes a real difference in the community every day.

You’ll bring a mix of experience, energy, and leadership that helps keep your branch running smoothly and your customers well looked after.

You’ll likely bring:

• Experience working in a Post Office or similar customer-facing retail environment


• Leadership experience, with a strong track record of developing people and delivering results


• A genuine passion for great customer service and creating a welcoming, well-run branch


• Confident, clear communication skills with the ability to connect with people at all levels


• A supportive, approachable leadership style that inspires and motivates others


• Strong organisational skills with excellent attention to detail


• Confidence thriving in a busy, fast-moving and varied environment


• A real drive to continuously improve the customer experience

We require all colleagues working within our Post Office to complete a P250 check before joining the team.

The difference you’ll make

Post Offices are essential to local communities.

Every day, people rely on us for trusted services, advice and support.

As a Post Office Manager, you’ll help shape:

• The quality of service customers experience in your local area


• The development and success of your team


• The reputation and performance of your branch


• The ongoing evolution of our Post Office offering

Most importantly, you’ll contribute to our purpose of bringing together ideas, energy and resources to make life better in our communities.

What’s in it for you?

Alongside the opportunity to lead a valued community service, this is a role where you can build your career, grow your leadership skills, and be supported every step of the way.

You’ll receive:

• Up to 30 days annual leave (pro rata), including bank holidays


• A pension scheme with up to 12% employer contributions


• Generous colleague discount across our family of businesses


• Annual discretionary performance-related bonuses


• Wellbeing support and opportunities to get involved in community initiatives

We are proud to be an Investors in People – Platinum employer, recognising our commitment to developing colleagues and supporting long-term careers.

Ready to stamp your next career move?

This is your chance to do more than manage a branch — it’s your opportunity to lead a vital community hub, shape essential local services, and build a team that makes a real difference every single day.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can [e-mail].