Post Office Counter Clerk

OurCoop; Writtle; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fantastic colleague discount

Retail discounts

Colleague Dividend

Colleague recognition

Personalised learning and development

Paid time for volunteering

Enhanced family friendly policies

Annual health check kit and virtual GP

Job summary

OurCoop is seeking a Post Office Counter Clerk to work with the Management team, ensuring the smooth operation of the Post Office and accurate handling of monies. The role requires excellent communication and customer service skills, with training on Post Office products and procedures.

Saturday work may be required, and performance is measured by accuracy and service quality. Join a large, member-owned society with a strong community footprint and a commitment to staff development and

Qualifications

• Good communication skills are a prerequisite of this position
• Excellent customer service skills are required

Responsibilities

• Serve Post Office customers efficiently at the counter and support the Management team to ensure smooth operation.
• Handle monies accurately and use Post Office computer systems; learn products and procedures.
• Be flexible to work Saturdays and maintain high standards of accuracy and service

Skills

Customer service

Communication

Cash handling

Teamwork

Tools

Post Office computer systems

Job description

What will you be doing?

As a Post Office Counter Clerk you will be working with the Management team to ensure the effective operation of the Post Office, you will be responsible for the efficient serving of Post Office customers and maintaining high working standards for accuracy. This involves the correct and accurate handling of monies and the use of Post Office computer systems. You will also be required to become proficient with all Post Office products and procedures. Good communication skills are a prerequisite of this position as is excellent customer service skills; you should be flexible to include Saturdays.

How will I know if I am right for this role?

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process

What benefits are available to you?

In addition to our competitive salaries, our colleagues also benefit from:

Reward and Benefits

• Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition - we celebrate our colleague’s achievements both personally and professionally
• Personalised learning and development - with easy access to a wide range of training programmes
• Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies - to help you feel fully supported during any significant life events.

Wellbeing

• Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – to support you and your family when you need it the most.
• Healthcare Cashplan - your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance - after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• We’ve got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn - helping you support charities which mean something to you.

Financial Wellbeing

• iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
• Salary Sacrifice schemes:
  • Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
  • Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
  • Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
  • Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Company Pension - you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous – smart assistant that can save you money and time on managing your household bills.

To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits - Central Coop (careers.coop)

Who are we?

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. OurCoop and its family of businesses are trading names of Central England Co-operative Limited.