Post Office Counter Clerk — 3-Day Training & Customer Focus

TGJones; Lichfield; On-site; GBP 15,000 - 18,000; Full time

Job summary

TGJones is hiring a Post Office Counter Clerk on a fixed-term contract until 30 September 2026. Pay follows UK age bands (£10.85 for 18-20, £12.71 for 21+). The role involves delivering excellent customer service, managing queues, and handling travel money and documents.

Training comprises 3 days covering introduction, processes, and systems; location flexibility is possible. You must be over 18 and pass a safeguarding check.

Qualifications

• Past experience delivering excellent customer service in a retail or service setting.
• Ability to communicate clearly within a team and with customers.
• Willingness to adapt to changing processes and goals.

Responsibilities

• Deliver exceptional customer service to all customers.
• Manage queues and ensure easy access to services.
• Maintain high standards of governance and attention to detail.
• Support colleagues as part of a team.

Skills

Customer service

Team communication

Adaptability

Motivation

Job description

TGJones is hiring a Post Office Counter Clerk on a fixed-term contract until 30 September 2026. Pay follows UK age bands (£10.85 for 18-20, £12.71 for 21+). The role involves delivering excellent customer service, managing queues, and handling travel money and documents.

Training comprises 3 days covering introduction, processes, and systems; location flexibility is possible. You must be over 18 and pass a safeguarding check.