Post Office Clerk

Funky Pigeon; Hanley; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading company as a Counter Clerk in our Post Office Stores, where you'll provide exceptional customer service and support colleagues in a dynamic environment. This role involves managing customer interactions and ensuring efficient service delivery. With opportunities for overtime and a supportive team, you'll help connect people while enjoying a range of employee benefits.

Benefits

Pension Scheme

Paid Annual Leave

Employee Discounts

Employee Assistance Programme

Qualifications

• Passion for customers and providing an exceptional in-store experience.
• Confidence in communicating within the team.

Responsibilities

• Delivering exceptional customer service to all customers.
• Managing queues and ensuring quick access to services.
• Meeting high standards of governance and attention to detail.

Skills

Customer Service

Communication

Adaptability

Job description

As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.

What being a Counter Clerk is all about:

1. Delivering exceptional customer service to all customers.
2. Managing queues and ensuring that customers can access the services they need quickly and simply.
3. Meeting high standards of governance and attention to detail.
4. Being part of a team and supporting colleagues.

What our Post Office Stores would love to see:

• A passion for customers and providing an exceptional in-store experience.
• Confidence in communicating within the team.
• Motivation to achieve excellent results and standards.
• Adaptability to meet company requirements and goals.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy. Along with your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories — whether enjoying a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Our Employee Assistance Programme provides support and guidance for your wellbeing — physical, mental, or financial, whenever you need it.

About us:

WHSmith has been a staple of the High Street and our customers’ hearts for over 230 years. Our stores facilitate life’s milestones with cards and gifts, offer escape and education through books, and provide communication and currency services in our Post Office Stores.

We are proud to be an inclusive employer, welcoming and encouraging our colleagues to be themselves.

Position Details:

• Temporary to permanent contract.
• Offered on an ad-hoc basis, with regular overtime available during holiday periods, up to 30 hours per week.
• Contracted hours are 8 hours per week (2 x 4-hour shifts), with a minimum availability of 16 hours (2 full days, 09:00-17:30).
• Saturday availability is required, worked as needed.
• Opportunities to work at other stores (e.g., Congleton, Macclesfield) with paid travel expenses — details to be discussed during the interview.
• Must remain calm in high-pressure environments, especially as the role involves passport applications, driving licenses, and banking services for local businesses.