Post Office Clerk

WHSmith; Chelmsford; On-site; GBP 10,000 - 40,000; Full time

Job summary

WHSmith is seeking a Counter Clerk in Chelmsford to provide excellent customer service at their Post Office Stores. The role involves managing queues, ensuring customer needs are met swiftly, and being part of a collaborative team. Candidates should be customer-focused, adaptable, and motivated to meet high standards. Rewards include a competitive salary, pension scheme, and employee discounts.

Benefits

Paid annual leave

Employee discounts

Pension scheme

Employee Assistance Programme

Qualifications

• Passion for providing exceptional customer experience.
• Confidence in team communication.
• Motivation to achieve high standards.

Responsibilities

• Deliver exceptional customer service to all customers.
• Manage queues to ensure quick access to services.
• Meet high standards of governance and attention to detail.

Skills

Customer Service

Communication

Teamwork

Adaptability

Job description

As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.

What being a Counter Clerk is all about:

• Delivering an exceptional customer service to all customers.
• Managing queues and ensuring that customers can access the services they need quickly and simply.
• Meeting high standards of governance and attention to detail.
• Being part of a team and supporting colleagues.

What our Post Office Stores would love to see:

• A passion for customers, having an exceptional experience in store.
• Confidence in communicating within the team.
• Motivation to achieve fantastic results and standards.
• Adaptability to meet company requirements and goals.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts for over 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.