Positive and Well-Organized Customer Service Representative to Holmen UK

Holmen Paper Madrid SL; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic London team. In this role, you will manage a defined customer portfolio, overseeing all aspects of the supply chain from planning to invoicing. You will collaborate closely with sales and technical support teams, ensuring customer satisfaction while contributing to the company's business targets. This is a fantastic opportunity to work in a collaborative environment with experienced colleagues, offering a competitive salary and benefits. If you are service-minded and enjoy problem-solving, this role is perfect for you.

Benefits

Competitive Salary Package

Collaborative Team Environment

Occasional Travel Opportunities

Full-time Presence Monday to Friday

Qualifications

• 3-5 years of experience in B2B customer service or business administration.
• Service-minded and problem-solving individual.
• Fluent in Business English and proficient in MS Office.

Responsibilities

• Manage customer portfolio and oversee supply chain processes.
• Coordinate with Sales Managers and transport companies.
• Ensure customer satisfaction and support sales activities.

Skills

Customer Service

Supply Chain Management

Problem Solving

Business Administration

MS Office Suite

Fluent Business English

Education

Bachelor's Degree or Equivalent

Tools

ERP System

Job description

Do you want to work for a Swedish company in an international environment, positioning Holmen as the customer's first choice in the UK market? At Holmen, we pride ourselves on delivering exceptional customer service and managing seamless supply chain operations for our clients. We are now seeking a dedicated Customer Service Representative to join our UK team.

Holmen Board and Paper, a leading Swedish company, produces innovative products from fresh fibre, perfect for packaging, books, magazines, and advertising. Our lightweight paper and sustainably managed fresh fibre are essential for tomorrow's recycled paper. You will be part of our dynamic and innovative London - office based Customer Service team, consisting of six colleagues working closely with Sales and Technical Support in the UK, as well as Planning teams in Sweden.

As a Customer Service Representative, you will be responsible for managing a defined customer portfolio, overseeing the entire supply chain process from planning and forecasting to order fulfilment and invoicing. You'll play a crucial role in ensuring customer satisfaction and supporting sales activities to achieve our business targets.

• Maintain day-to-day communication with customers, handling all aspects of the supply chain process including basic data management, forecasting, order processing, customer delivery processing and coordination, deviation management, and invoicing.
• Collaborate with Sales Managers to support their sales activities and address any deviations from sales targets.
• Coordinate stock consignment, handle claims, and monitor credit situations.
• Liaise with transport companies to ensure timely delivery and compliance with regulations.
• Engage in daily interaction with customers in the UK, Holmen office in Sweden, Customer Service colleagues across Europe, and closely cooperate with stakeholders such as warehouses and transport companies.
• Collaborate closely with internal teams both in the UK and with Sales Managers, Technical Service, and Planning departments.
• Take initiatives and contribute to the development of our working processes.

To succeed in this role

To succeed in this role, we are looking for someone with the following profile:

• Service-minded individual who enjoys solving problems in the best interests of both the customer and the company.
• Positive, accommodating, and responsive in interactions.
• Knowledge of working with supply chain and managing business interactions with customers and other service providers.
• 3-5 years of experience, preferably in a B2B customer service role or business administration.
• Methodical worker who plans tasks effectively, meets deadlines, and maintains calmness in a fast-paced environment.
• Fluent in Business English.
• Graduate with a degree or equivalent.
• Good knowledge of the MS Office suite.
• Experience working with an ERP system.

We offer you

Our organization offers a highly international, welcoming, and challenging work environment. In addition, we offer you:

• Collaborative and supportive team environment with experienced and professional colleagues.
• Competitive salary package and benefits.
• Initial contract period of a 1-year full-time contract.
• Workplace at Holmen's centrally located office in London, with full-time presence Monday to Friday.
• Occasional travel opportunities to customers and our mills in Sweden.

Apply today!

Can you see yourself as our new colleague? If so, we want you onboard as soon as possible. Apply already today by sending your resume and answering the screening questions.

Holmen’s operations are powered by the forest. The growing trees, the water rushing down the mighty rivers and the wind blowing through the treetops. This is the heart of Holmen, a business built around the forest ecocycle and the renewable products we can create from it. Our business areas are Forest, Renewable Energy, Wood Products, Paperboard and Paper. With a workforce of 3 500 people, we create a sustainable future and value for shareholders, customers and society with courage, commitment and responsibility.

Premium paperboard and innovative paper products from fresh fibre Holmen produces premium paperboard and innovative paper products for everything from cosmetics, electronics, pharmaceuticals and food to books, magazines, advertising and transport packaging. Our products are appreciated by conscious customers due to their exceptional properties and low climate footprint. We use fresh fibre from sustainably managed and certified forests. Our production and processing facilities are located in Braviken, Hallstavik, Iggesund and Strömsbruk in Sweden and Workington in the UK.