Portuguese Speaking Customer Service Representative

JR United Kingdom; Stockport; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading company is seeking a Portuguese Speaking Customer Service Representative at their European Head Office in Gravesend, Kent. You will support customers in Portugal, ensuring high service standards and fostering strong relationships. This permanent, full-time role offers a competitive salary, career progression, and a range of benefits including a contributory pension scheme and life assurance.

Benefits

Competitive salary and career progression

Contributory pension scheme (up to 7% company match)

Life assurance (4x basic salary)

Employee Assistance Programme and perks

Enhanced maternity and paternity leave

Company events and referral programme

Free parking

Qualifications

• 2-3 years of experience in a demanding customer service environment.
• Fluent in European Portuguese and English.
• Strong attention to detail and process-driven mindset.

Responsibilities

• Manage deliveries for the Portugal customer base.
• Serve as the first point of contact for customer requests.
• Investigate and resolve customer complaints.

Skills

Customer Service

Communication

Attention to Detail

Solutions-focused

Bilingual (Portuguese, English)

Microsoft Office

Tools

SAP

Salesforce

Job description

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

Job Description:

We are seeking a Dedicated Customer Professional to join our team at our European Head Office in Gravesend, Kent. You will support customers in Portugal in a collaborative, multilingual environment that values innovation and agility.

Key Responsibilities:

• Manage and oversee deliveries for the Portugal customer base
• Serve as the first point of contact for all customer requests and enquiries
• Build and maintain strong relationships through proactive communication and weekly calls
• Ensure orders are processed accurately and delivered on time
• Investigate and resolve customer complaints, driving continuous improvement
• Identify and act on opportunities for customer growth and promotional engagement
• Liaise with internal teams to ensure excellent service delivery

Qualifications and Skills:

• 2-3 years of experience in a demanding customer service environment
• Fluent or native in European Portuguese
• Fluent in English (written and spoken)
• Proficient in Microsoft Office (especially Excel)
• Excellent communication and active listening skills
• Ability to manage challenges with a positive, solutions-focused approach
• Strong attention to detail and process-driven mindset
• Additional languages (especially Spanish) are a plus
• Experience with SAP and Salesforce
• Knowledge of international business and complaint resolution processes

Benefits:

• Competitive salary and career progression
• Contributory pension scheme (up to 7% company match)
• Life assurance (4x basic salary)
• Employee Assistance Programme and perks
• Enhanced maternity and paternity leave
• Company events and referral programme
• Free parking

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.