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Portuguese Speaking Customer Service Representative

JR United Kingdom

Liverpool

On-site

GBP 31,000 - 33,000

Full time

2 days ago
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Job summary

A leading company in the customer service sector is seeking a Portuguese Speaking Customer Service Representative for their European Head Office in Gravesend. The role involves overseeing deliveries for the Portuguese market while providing exceptional customer support in a dynamic environment. Candidates should possess strong communication skills and a minimum of 2-3 years of customer service experience.

Benefits

Contributory pension scheme (up to 7% company match)
Life assurance (4x basic salary)
Employee Assistance Programme and perks
Enhanced maternity and paternity leave
Company events and referral programme
Free parking

Qualifications

  • 2-3 years in a customer service environment.
  • Fluent/native in European Portuguese.
  • Fluent in English, both written and spoken.

Responsibilities

  • Manage deliveries for the Portugal customer base.
  • Serve as the first point of contact for customer requests.
  • Investigate and resolve customer complaints.

Skills

Communication
Active Listening
Problem Solving
Customer Relationship Management
Attention to Detail

Tools

Microsoft Office
SAP
Salesforce

Job description

Social network you want to login/join with:

Portuguese Speaking Customer Service Representative, liverpool

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Client:
Location:

liverpool, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

4

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

An exciting opportunity to join a global leader in a dynamic and fast-paced environment.

An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.

Key Responsibilities:

  • Manage and oversee deliveries for the Portugal customer base
  • Serve as the first point of contact for all customer requests and enquiries
  • Build and maintain strong relationships through proactive communication and weekly calls
  • Ensure orders are processed accurately and delivered on time
  • Investigate and resolve customer complaints, driving continuous improvement
  • Identify and act on opportunities for customer growth and promotional engagement
  • Liaise with internal teams to ensure excellent service delivery
  • 2-3 years of experience in a demanding customer service environment
  • Fluent or native in European Portuguese
  • Fluent in English (written and spoken)
  • Proficient in Microsoft Office (especially Excel)
  • Excellent communication and active listening skills
  • Ability to manage challenges with a positive, solutions-focused approach
  • Strong attention to detail and process-driven mindset
  • Additional languages (especially Spanish)
  • Experience with SAP and Salesforce
  • Knowledge of international business and complaint resolution processes
  • Competitive salary and career progression
  • Contributory pension scheme (up to 7% company match)
  • Life assurance (4x basic salary)
  • Employee Assistance Programme and perks
  • Enhanced maternity and paternity leave
  • Company events and referral programme
  • Free parking

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.

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