Portuguese Speaking Customer Service Representative

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 31,000 - 33,000; Full time

Job summary

Join a global leader as a Portuguese Speaking Customer Service Representative at their European Head Office. You will manage customer inquiries, build relationships, and ensure service excellence while enjoying competitive benefits like a contributory pension scheme and career growth opportunities.

Benefits

Competitive salary and career growth

Contributory pension scheme (up to 7%)

Life assurance (4x salary)

Employee Assistance Programme

Enhanced maternity/paternity leave

Company events

Referral program

Free parking

Qualifications

• 2-3 years in a customer service environment.
• Experience with international business processes is a plus.
• Additional language skills like Spanish are an advantage.

Responsibilities

• Manage deliveries and customer requests for Portugal.
• Serve as the first contact for customer inquiries.
• Resolve complaints and identify growth opportunities.

Skills

Fluent/native in European Portuguese

Fluent in English

Excellent communication skills

Attention to detail

Positive attitude

Tools

Microsoft Office

SAP

Salesforce

Job description

Job Title: Portuguese Speaking Customer Service Representative

Location:

Gravesend, Kent (European Head Office)

Contract:

Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary:

£31,000 - £33,000 with excellent benefits

Job Description:

Join a global leader in a dynamic environment as a Customer Service Representative supporting Portuguese-speaking customers.

Key Responsibilities:

1. Manage deliveries and customer requests for Portugal
2. Serve as the first contact for customer inquiries
3. Build relationships through communication and weekly calls
4. Ensure accurate order processing and timely delivery
5. Resolve complaints and drive improvements
6. Identify growth opportunities and promotional activities
7. Coordinate with internal teams for service excellence

Requirements:

• 2-3 years in customer service environment
• Fluent/native in European Portuguese
• Fluent in English (written and spoken)
• Proficient in Microsoft Office, especially Excel
• Excellent communication skills
• Positive, solutions-focused attitude
• Strong attention to detail
• Additional language skills (e.g., Spanish) are a plus
• Experience with SAP and Salesforce
• Knowledge of international business processes

Benefits:

• Competitive salary and career growth
• Contributory pension scheme (up to 7%)
• Life assurance (4x salary)
• Employee Assistance Programme
• Enhanced maternity/paternity leave
• Company events, referral program, free parking

If you're motivated and customer-focused, apply now to join our global team.