Portuguese Speaking Customer Service Representative

JR United Kingdom; Manchester; On-site; GBP 31,000 - 33,000; Full time

Job summary

A global leader is seeking a Portuguese Speaking Customer Service Representative for their office in Gravesend, Kent. This full-time role involves managing customer inquiries and relations within a multilingual team. Ideal candidates will possess strong communication skills and prior customer service experience, with opportunities for career progression and attractive benefits.

Benefits

Contributory pension scheme (up to 7%)

Life assurance (4x salary)

Employee Assistance Programme

Enhanced maternity and paternity leave

Company events and referral programme

Free parking

Qualifications

• 2-3 years in a demanding customer service environment.
• Fluent or native in European Portuguese.
• Fluent in English (written and spoken).

Responsibilities

• Manage deliveries for the Portugal customer base.
• Serve as the first contact for customer requests and inquiries.
• Build relationships through proactive communication.

Skills

Communication

Active listening

Attention to detail

Customer focus

Solutions-focused mindset

Tools

Microsoft Office

SAP

Salesforce

Job description

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

Job Description:

Join a global leader in a dynamic environment as a Customer Service Representative. Support customers in Portugal within a collaborative, multilingual setting that values innovation and agility.

Key Responsibilities:

• Manage deliveries for the Portugal customer base
• Serve as the first contact for customer requests and inquiries
• Build relationships through proactive communication and weekly calls
• Ensure accurate order processing and timely delivery
• Investigate and resolve complaints, driving improvements
• Identify opportunities for customer growth and promotions
• Coordinate with internal teams for service excellence

Requirements:

• 2-3 years in a demanding customer service environment
• Fluent or native in European Portuguese
• Fluent in English (written and spoken)
• Proficient in Microsoft Office, especially Excel
• Excellent communication and active listening skills
• Positive, solutions-focused mindset
• Strong attention to detail and process orientation
• Additional language skills (especially Spanish) are a plus
• Experience with SAP and Salesforce preferred
• Knowledge of international business and complaint resolution processes

Benefits:

• Competitive salary and career progression
• Contributory pension scheme (up to 7%)
• Life assurance (4x salary)
• Employee Assistance Programme and perks
• Enhanced maternity and paternity leave
• Company events and referral programme
• Free parking

If you're motivated and customer-focused, apply now to make a real impact within a global team.