Portfolio Support Team Lead - Maternity Cover IRC262806

Hitachi Vantara Corporation; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Portfolio Support Team Lead to oversee the Portfolio Support Team, ensuring effective governance and process management across delivery portfolios. The role involves collaboration with various stakeholders, focusing on customer relationships and team development. The ideal candidate will have strong communication skills, a passion for process improvement, and experience in financial services. Join a culture that prioritizes caring, learning, and meaningful work.

Benefits

Culture of caring

Learning and development

Work-life balance

High-trust organization

Qualifications

• Experience in team management and financial services desirable.
• Proven track record of positive feedback from customers and colleagues.

Responsibilities

• Manage the Portfolio Support Team and ensure governance compliance.
• Collaborate with account teams to understand customer needs.
• Implement and iterate procedures in collaboration with the Delivery Assurance Director.

Skills

Communication

Relationship Management

Process Improvement

Commercial Acumen

Tools

PSA

Oracle

SFDC

Jira

Trello

Job description

Description

You will work as part of the UKI Client Engagement team, providing process, support, and structural rigor across all the UKI delivery portfolios. As a Portfolio Support Team Lead, you will manage the Portfolio Support Team (PST), reporting into the Client Engagement Head. You will work closely with the Portfolio Delivery Directors & Portfolio Support Analysts to ensure each account within the portfolio has the appropriate procedures, processes, and governance in place.

Requirements

• Excellent communication & relationship management skills
• Team management experience
• Passionate about process improvement
• Measurably meeting business requirements across the project lifecycle
• Excellent commercial acumen, to align business requirements with technical solutions
• Demonstrable record of achieving positive feedback from customers and colleagues
• Experience within financial services environments desirable

Technical Insight:

• Excellent knowledge of project and portfolio management tooling for staffing, planning, tracking, and delivery of services using PSA
• Extensive knowledge of Oracle and SFDC integration with portfolio management tooling
• Knowledge of supporting tools such as Jira, Trello, Ironclad, etc.

Job responsibilities

Market Knowledge

• Maintain market awareness for latest developments in the industry that could be applied to facilitate the provision of services to the organization

Business Development

• Work collaboratively with the portfolios to support and monitor business development opportunities
• Adherence to the delivery sign-on/sign-off processes
• Coordinate insights from contractor conversations and customer stakeholders to be fed back to the Portfolio Delivery Directors

Commercial Management

• Management and administration of contract staff, including SOW creation and contract renewals
• Ensure team understands reporting and work with the Client Engagement Head to implement commercial processes
• Compliance with repository & naming conventions outlined by the Delivery Assurance Director
• Ensure the input GL analytics forecast for applicable engagements

Delivery Execution and Assurance

• Implement and iterate procedures & processes in collaboration with the Delivery Assurance Director
• Coordinate consistent reporting across portfolios
• Manage assurance activities for governance compliance
• Ensure project, milestone, document, expenses, and billing management are properly handled
• Manage resource allocation, vacancy creation, and approval processes
• Support month-end closure activities
• Provide advisory and problem-solving support to the team
• Handle submission of SOWs, reconciliation, and contractor compliance training

Customer Relationships

• Collaborate with account and portfolio teams to understand customer needs and value delivery
• Understand customer portals, processes, and system alignment plans

Leadership

• Develop and mentor Portfolio Support Analysts
• Ensure effective team communication
• Identify and contribute to change initiatives and execute change management strategies
• Line management responsibilities including goal setting, training, and performance assessment

About you (ideally):

• Excellent communication & relationship management skills
• Passionate about process improvement
• Ability to meet business requirements across project lifecycle
• Strong commercial acumen
• Proven track record of positive feedback from customers and colleagues
• Experience in financial services desirable

What we offer

Culture of caring. We prioritize a culture of caring, putting people first across all levels. You will experience an inclusive environment where you can build meaningful connections with teammates and leaders.

Learning and development. We support your growth through various programs, training, and opportunities to advance your skills and career.

Interesting & meaningful work. Engage in impactful projects that challenge your curiosity and problem-solving skills, working on innovative solutions that shape the world.

Balance and flexibility. We promote work-life balance with flexible roles and arrangements to help you integrate work and personal life effectively.

High-trust organization. Join a company built on integrity, trust, and ethical practices, where transparency and honesty are core values.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner helping clients transform businesses and industries through innovative digital products and experiences since 2000.