Contract Manager

Mears; Evesham; On-site; GBP 44,000 - 53,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Van & Fuel card

Pension scheme

Employee Assistance Programme

Discounts across retailers

Training and development

Volunteering leave

Job summary

Mears Group is recruiting for a Voids Delivery Lead in Evesham to manage all aspects of operational and commercial delivery for void works programmes within social housing. You will line-manage supervisors, own KPIs, and drive service delivery to contract commitments.

The role requires budget management, performance reporting, people management, and a solid understanding of CDM regulations and social housing repairs. A full UK driving licence is required.

Qualifications

• Experience managing a voids works contract in social housing.
• Experience in budget mgmt, performance reporting and people mgmt in repairs.
• Experience presenting contract performance to clients and stakeholders.
• Understanding of social housing repair legislation.
• Knowledge of CDM regulations in repairs and maintenance.

Responsibilities

• Manage all aspects of voids delivery to meet contract commitments.
• Ensure health and safety compliance and adherence to SOPs.
• Manage void works and high‑risk properties from start to finish.
• Line manage supervisors, conduct reviews and daily briefings.
• Own KPIs, reporting and service standards for voids activities.
• Handle client queries and resident complaints.
• Support operatives and branch teams to achieve high-quality voids.
• Act as a designated key holder for the branch.

Skills

Budget management

Performance reporting

People management

Client liaison

Job description

Annual salary: up to £48,526.00

Contract Type: Full-time, Permanent, 42.5hrs per week, Monday to Friday

Location: Evesham, office based

Salary: £48,526.00 plus car allowance

Role Responsibilities:

• Manage all aspects of operational and commercial delivery for void works programmes, ensuring overall contract performance meets contractual commitments and agreed company and client protocols.
• Ensure compliance with health and safety regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Promote and monitor adherence to relevant legislation, codes of practice and good working practices.
• Manage void works and high-risk properties across a range of unoccupied homes from start to completion.
• Line manage supervisors, including performance reviews, one to ones and daily briefings.
• Take ownership of KPIs, reporting and service delivery standards across void works activities.
• Handle client queries and manage resident complaints effectively.
• Support and engage operatives and branch teams to achieve high-quality voids maintenance outcomes.
• Act as a designated key holder for the branch

Key Criteria:

• Experience managing a void works contract within the social housing sector
• Experience in budget management, performance reporting, and people management, in a repairs and maintenance environment
• Experience presenting contract performance to clients and internal stakeholders, and preparing monthly management and board reports
• Good understanding of legislation relevant to social housing repairs
• Good understanding of CDM regulations and their application to repairs and maintenance
• Sound technical knowledge of social housing repairs and maintenance.
• Full valid driving licence

Benefits:

• 25 days annual leave plus bank holidays
• Family-friendly policies, including enhanced maternity/paternity leave
• life assurance
• Van & Fuel card
• Refer a friend schemes
• Generous pension scheme and sick pay
• Employee Assistance Programme
• Mears Rewards - access to discounts across major retailers, including supermarkets
• Excellent training and development opportunities
• Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
• Volunteering leave - up to two days per year to support community initiatives

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.