Portfolio Manager

Rettie; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a dynamic lettings team in Edinburgh, where your role as a Property Manager will be pivotal in delivering exceptional client experiences. You will oversee the lettings management process, ensuring compliance and maximizing asset performance. This is a fantastic opportunity to work in a supportive environment that values teamwork and ambition, allowing you to grow your career while making a meaningful impact in the property sector. If you are passionate about property management and client relationships, this role offers a chance to thrive in a close-knit team dedicated to excellence.

Qualifications

• ARLA qualified Property Manager with 2+ years' experience in lettings.
• Detailed knowledge of the Edinburgh lettings market.

Responsibilities

• Manage lettings process and ensure compliance with regulations.
• Improve asset performance and retain clients effectively.

Skills

Property Management

Client Relationship Management

Problem Solving

Customer Focus

Education

ARLA Qualification

Tools

MS Word

MS Excel

MS Outlook

REAPIT

Job description

Key details

Location: Jamaica Street, Edinburgh

Department: Lettings

Hours of work: 37.5 hours, Monday to Friday, 09:00 - 17:30

About The Role

The principle aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all clients. As the point of contact for your tenants and landlords, you’ll be required to build quality, lasting client relationships by working closely with your team, supporting Rettie in achieving a market-leading position.

As Property Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties, from finding tenants to arranging day-to-day maintenance. You will work with your team to review and improve processes to deliver the best client experience and maximize the fee income from landlords' assets.

About You

Ideally, you are an ARLA (or equivalent) qualified Property Manager with at least two years’ experience in the lettings industry. You will hold a full UK driving licence. We seek candidates with excellent people skills, enjoy problem-solving, and thrive in a friendly, close-knit team environment.

Key Responsibilities

Driving Portfolio Performance

• Improve asset performance, retain clients, and promote portfolio growth
• Ensure 100% compliance with regulatory standards
• Minimize void periods
• Negotiate rent increases in line with lease terms
• Minimize arrears
• Promote investment and upgrade works
• Manage day-to-day maintenance and raise work orders
• Oversee end-to-end tenancy management

Managing Administration

• Handle all aspects of lettings and management processes, including client information collection, due diligence, and compliance
• Provide detailed client reports after property inspections
• Process maintenance requests and contractor invoices efficiently
• Administer checkouts, deposit releases, tenant swaps, and ownership changes
• Manage utility notifications and void period costs accurately

Excelling in Client Care

• Establish contact promptly with new clients and understand their assets for smooth handovers
• Exceed client expectations in service and asset performance
• Maintain integrity, objectivity, and confidentiality in dealings
• Proactively resolve issues quickly and effectively

Essential Key Requirements

• Driving licence
• ARLA or equivalent qualification
• Minimum of 2 years' property management experience
• Detailed knowledge of Edinburgh lettings market
• Proficient in MS Word, Excel, Outlook
• Experience managing client relationships

Desirable

• Experience managing a residential property portfolio
• Ability to analyze asset performance and produce investment appraisals
• Operational knowledge of REAPIT

Competencies

• Customer Focus
• Communication
• Collaboration
• Problem Solving & Innovation
• Planning & Organising
• Positive Mindset

About Us

Joining Rettie means making a difference. We are a growing, ambitious company with a family feel. We care about our people and support their growth. Our values—Teamwork, Determination, Dependability, and Ambition—guide our actions daily. We aim to cultivate diverse, capable teams to help you realize your career potential.