Portfolio Manager

TN United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Property Manager to join their dynamic Edinburgh Lettings Team. In this pivotal role, you will ensure exceptional client experiences while managing a diverse portfolio of properties. Your expertise will drive portfolio performance, enhance client satisfaction, and uphold the highest standards of compliance and service. This is an exciting opportunity to thrive in a collaborative environment where your contributions will directly impact the success of the business. If you possess a passion for property management and enjoy building lasting client relationships, this role is perfect for you.

Qualifications

• Minimum 2 years' experience in property management.
• ARLA qualified or equivalent with knowledge of the Edinburgh lettings market.

Responsibilities

• Responsible for lettings management across property portfolio.
• Ensure compliance with regulatory standards and manage client relationships.

Skills

Property Management

Client Relationship Management

Problem Solving

Communication

Customer Focus

Education

ARLA Qualification

Driving Licence

Tools

MS Word

MS Excel

MS Outlook

REAPIT

Job description

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Location: Jamaica Street, Edinburgh
Department: Lettings
Hours of work: 37.5 hours, Monday to Friday, 09:00 - 17:30

About the role

The principle aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all clients. As the point of contact for your tenants and landlords, you’ll be required to build quality, lasting client relationships by working closely with colleagues in your team, supporting Rettie in achieving a market-leading position.

As Property Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties, from finding tenants to arranging day-to-day maintenance. Together with your team, you will ensure our processes are continually reviewed to deliver the best possible client experience, maximizing the fee income of our landlords’ assets.

About you

Ideally, we are looking for an ARLA (or equivalent) qualified Property Manager with at least two years’ experience in the lettings industry. You will hold a full UK driving licence.

We would love to hear from you if you have excellent people skills, enjoy problem solving, and working within a close-knit, friendly team.

Key responsibilities

Driving Portfolio Performance: To constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.

• Ensuring 100% compliance with regulatory standards
• Minimising void periods
• Negotiating rent increases in line with lease terms
• Minimising arrears
• Promoting investment and upgrading works
• Managing day-to-day maintenance and raising work orders
• Effective end-to-end management throughout the tenancy

Managing Administration: Full responsibility for all aspects of the lettings and management process, including:

• Client information collection and due diligence, including money laundering verification
• Client reporting following property inspections
• Processing maintenance requests and contractor invoices
• Managing checkouts, deposit deductions/releases, tenant swaps, early exits, and ownership changes
• Handling utility notifications and void period costs

Excel in Client Care: Provide the highest standard of client care and satisfaction.

• Establish contact and understand new clients and their assets for efficient handovers
• Exceed client expectations in service and asset performance
• Uphold integrity by being objective, open, honest, and respecting confidentiality
• Proactively resolve issues quickly and effectively

Key requirements

Essential:

• Driving licence
• ARLA or equivalent qualification
• Minimum 2 years' property management experience
• Knowledge of Edinburgh lettings market
• Proficiency in IT systems including MS Word, Excel, Outlook
• Experience managing client relationships

Desirable:

• Experience managing a residential property portfolio
• Ability to analyze asset performance and produce investment appraisals
• Operational knowledge of REAPIT

Competencies

• Customer Focus
• Communication
• Collaboration
• Problem Solving & Innovation
• Planning & Organising
• Positive Mindset

About us

When you join Rettie, you’ll discover the difference you can make. We're a growing, ambitious company with a family feel. We care about our people and want them to prosper and realize their potential. Our values of Teamwork, Determination, Dependability, and Ambition guide our actions daily. We aim to cultivate diverse, capable teams in an environment that helps you realize your career potential.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. Applications should be made via the 'Apply now' button. Created on 02/05/2025 by TN United Kingdom.