Portfolio Director

JR United Kingdom; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading company in London is seeking a Head of Portfolio Delivery to drive their digital customer transformation strategy. This senior leadership role involves establishing change strategies, managing resources, and driving customer engagement initiatives. The ideal candidate will bring extensive experience in change delivery within financial services or consultancy, focusing on enhancing the digital customer experience.

Qualifications

• Experience in leading change strategy and delivery teams.
• Background in financial services or consultancy ideal.
• Excellent communication with strategic stakeholders.

Responsibilities

• Shape and execute the change strategy for digital customer.
• Create and own a portfolio of change initiatives.
• Drive digital customer journey improvements.

Skills

Senior change delivery

Transformation leadership

Stakeholder engagement

Digital customer experience

MarTech understanding

Job description

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Head of Portfolio Delivery / Portfolio Director / Head of Change

(Digital Customer transformation)

London- central (hybrid working- 3 days onsite per week typically)

12mth fixed term contract

Keywords:

("Head of portfolio delivery" OR "Head of Change" OR "Programme Director" OR "Head of Portfolio Management") AND ("digital customer" OR "custodfmer journey" OR "digital marketing" OR "MarTech") AND ("transformation")

The role:

Working as a key member of the CIO's leadership team for digital customer, this Head of Portfolio Delivery will be responsible for the shaping and execution of the change strategy.

You will create and own a portfolio of change and drive its delivery having established the necessary resource plans, budget planning, governance, frameworks and 3rd party supplier contracts and relationships required.

You will work closely with teams across strategy, digital, marketing and data to underpin and support the delivery of the strategy to drive digital customer engagement, improve the digital customer journey and, ultimately, drive new customer growth.

The person:

We are looking for a senior change and transformation leader. You will have prior experience of establishing, owning, and delivering a change strategy and establishing change delivery teams from the ground up. This will include resource allocation, budget creation and management, and establishing appropriate change frameworks to ensure successful delivery of outcomes.

Key experiences required:

• A senior change delivery transformation leader.
• Excellent experience of operating at an executive strategic stakeholder level.
• Industry background would ideally be in consultancy, financial services, insurance or FinTech.
• Previous experience within a digital customer or marketing setting would be ideal.
• An understanding of MarTech and mobile web app creation that delights customers and drives customer experience and customer journeys.
• Excellent communication and engagement style, demonstrating experience of complex and widespread stakeholder groups.

This is a truly fantastic opportunity to take up a senior leadership role, in a greenfield team, who will be responsible for creating and driving the change strategy and roadmap to transform the digital customer experience.

FAQs:

How many times in the office per week?

Typically 3 days per week in the office. This is a senior role though so flexibility around the needs of the role and portfolio will be required.

What is the interview process?

Initial screening interview with Sanderson Recruitment's lead consultant followed by a 2 or 3 stage process directly with our client.

How urgent is this role?

Very. Ideally we are looking for candidates who are immediately available or on a short notice period.

Could the role go permanent at the end of the 12-month fixed term period?

At this stage we cannot guarantee anything beyond the initial 1-year fixed period.

There aren't many of these sorts of exciting opportunities on the market at the moment, so I expect demand to be high. Please bear with us as we review all applications. Shortlisting will be focused on relevant applicants who can demonstrate experience of; setting up and leading change, with experience in digital customer transformation, from a financial services, banking or insurance type company.

Good luck and thank you for your interest.