Portfolio Analytics Lead & Product Owner (Claims AI)

Great Lakes Insurance SE; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Great Lakes London Branch, part of Great Lakes Insurance SE, is seeking a Data & Analytics professional for the Claims portfolio. You will drive data analytics, build dashboards, and own digital workflow tooling to support risk and underwriting outcomes.

You'll collaborate with claims managers to improve data quality, develop KPI reports, and explore GenAI-enabled solutions to enhance efficiency while maintaining governance and auditability.

Qualifications

• Advanced Excel and Power BI proficiency.
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Responsibilities

• Data collection, mapping and analytics across client data and making data accessible to internal partners.
• Validating metrics and data quality to ensure calculations are accurate; defining data lineage, controls and reconciliation for auditability.
• Creating reports analysing DA claims portfolios in support of internal oversight activities; designing KPI dashboards and leakage/triage insights.
• Acting as a product owner for innovative claims management tools; translating business requirements into usable, testable and maintainable digital workflows.
• Defining what data is needed, which decisions the system makes, and how work moves between users and systems; specifying routing, roles, validations and SLAs.
• Designing exception handling, approvals and handoffs; separating workflow logic, business rules and UI for maintainability.
• Creating roadmaps for the life cycle of data and workflow projects; prioritising backlogs and coordinating delivery with engineering, data and QA.
• Using statistical tools to interpret data sets, detecting trends and patterns for diagnostic and predictive analytics; proposing data-driven process improvements.
• Writing clear, testable acceptance criteria; thinking in test cases, edge cases and auditability for UAT and production readiness.
• Identifying pragmatic AI/GenAI use cases (e.g., document ingestion, summarisation, triage, routing) that enhance efficiency without replacing claims judgement.
• Assisting with the preparation of loss runs and claims selection for audits and due diligences.
• Participating in special Claims 1 projects and ad hoc reporting, as required.

Skills

Advanced Excel

Power BI

Data analysis

SQL

Python

Education

Associate/BA or equivalent experience

Tools

Azure DevOps

VBA

DAX

SQL

R

Job description

Great Lakes London Branch, part of Great Lakes Insurance SE, is seeking a Data & Analytics professional for the Claims portfolio. You will drive data analytics, build dashboards, and own digital workflow tooling to support risk and underwriting outcomes.

You'll collaborate with claims managers to improve data quality, develop KPI reports, and explore GenAI-enabled solutions to enhance efficiency while maintaining governance and auditability.