Portering Shift Manager

NHS; Luton; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider is seeking a motivated Portering Shift Manager to oversee the Portering team at Bedfordshire Hospitals. This vital role involves supervising staff, ensuring efficient service, and contributing to patient care by managing movement requests and operational requirements. Join a dedicated team that prides itself on delivering top-notch service to all patients and staff.

Qualifications

• GCSE English & Maths essential.
• Capable of working on own initiative and previous management experience required.

Responsibilities

• Supervise Portering colleagues to ensure efficient service delivery.
• Complete staff rotas and carry out staff appraisals.
• Liaise with clinical and non-clinical staff to manage patient movements.

Skills

People-Management

Delegation

Forward Planning

Customer Care

Education

GCSE English & Maths

Job description

Job summary

1 x 37.5 hours per week, rota and shift patterns to be discussed at interview stage.

We are looking for a motivated, enthusiastic, and hardworking Portering Shift Manager to joining our Portering team here at Bedfordshire Hospitals NHS Trust, Luton Site.

You will work as part of a team contributing to the smooth running of the department. You will direct, support, and supervise Portering colleagues through a range of duties to deliver an efficient and effective service to all patients, visitors, and colleagues.

It's a busy and active role and extremely satisfying and fulfilling. You will join a dedicated and professional Portering team that work hard together to deliver a service that we are extremely proud of.

Main duties of the job

You will work as part of a team contributing to the smooth running of the service, providing an efficient and effective response to request for a patient movement, assistance in emergency situations, collection and delivery of samples and medicines etc. Whilst many of the tasks are generally routine the daily functioning of the service many be unpredictable therefore a flexible approach is essential, and the post holder will be expected to use own initiative.

As a Portering Shift Manager you must be mobile and liaise and communicate with the Portering Manager, portering colleagues, and other departments.

You will be involved in the completion of staff rotas using the Healthroster system, carry out staff appraisals and training whilst supervising the Portering workforce including delegation of work and prioritise.

The Portering Shift Manager is a very important element of the department, and you will work alongside your team, leading by example, always acting in a manner that upholds the Trust's values and working as part of a team to ensure efficiency and an excellent patient pathway experience.

You will be required, to adhere to departmental and Trust standards in relation to Infection Control and Information Governance.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Details Date posted

12 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

418-PORT6082-PN

Job locations

Luton

Lewsey Road, Luton LU4 0DZ

Luton

LU4 0DZ

Job description Job responsibilities

• He/she is responsible for ensuring that the Portering services are run smoothly and efficiently, liaising as necessary with the Porter Manager and other Managers.
• Communicate verbally with Portering Manager and staff by phone, radio and through written procedures, ensuring an effective exchange of information regarding Portering tasks and service needs.
• Ensuring prompt, efficient and courteous fulfilment of its commitments.
• To communicate with a range of clinical and non-clinical staff, patients and visitors.
• To deal with ad hoc requests from Managers for all the above services providing on the spot advice and support as necessary.
• Carry out staff appraisals, training, team briefs and Return to Work interviews. Update appraisal plan, appraisal register and Training needs analysis
• To prepare rotas and allocate staff in liaison with the Portering Manager. To have interviewing skills & to help in the recruitment of new staff.
• To check and verify time sheets and maintain records of sickness, leave, financial payments, completes timesheets for pay; authorises overtime etc. for appropriate staff in liaison with their Line Managers requirements.
• To ensure supervision and discipline of Portering services staff is maintained.
• To ensure any necessary practical training of Portering services staff is undertaken/arranged.
• To ensure the Trust abides by its obligations in relation to Health and Safety and Fire Regulations.
• To ensure that the switchboard is manned in accordance with the guidance given by the switchboard Supervisor, covering the switchboard duties as required.
• To promote and maintain high standards of performance in Portering services.
• To organise the work of the out-of-hours non-clinical services as required ensuring an effective service.
• To carry a bleep and radio arrange for all urgent requests and emergencies to be dealt with quickly, efficiently and effectively.
• To be on call as necessary to ensure the effective running of non-clinical services.
• Undertake out-of-hours mortuary viewings & bodies releases.
• You may be required to undertake such other duties commensurate with your grade, as may be reasonably required of you, subject to the operational needs of the Trust.

Job description Job responsibilities

• He/she is responsible for ensuring that the Portering services are run smoothly and efficiently, liaising as necessary with the Porter Manager and other Managers.
• Communicate verbally with Portering Manager and staff by phone, radio and through written procedures, ensuring an effective exchange of information regarding Portering tasks and service needs.
• Ensuring prompt, efficient and courteous fulfilment of its commitments.
• To communicate with a range of clinical and non-clinical staff, patients and visitors.
• To deal with ad hoc requests from Managers for all the above services providing on the spot advice and support as necessary.
• Carry out staff appraisals, training, team briefs and Return to Work interviews. Update appraisal plan, appraisal register and Training needs analysis
• To prepare rotas and allocate staff in liaison with the Portering Manager. To have interviewing skills & to help in the recruitment of new staff.
• To check and verify time sheets and maintain records of sickness, leave, financial payments, completes timesheets for pay; authorises overtime etc. for appropriate staff in liaison with their Line Managers requirements.
• To ensure supervision and discipline of Portering services staff is maintained.
• To ensure any necessary practical training of Portering services staff is undertaken/arranged.
• To ensure the Trust abides by its obligations in relation to Health and Safety and Fire Regulations.
• To ensure that the switchboard is manned in accordance with the guidance given by the switchboard Supervisor, covering the switchboard duties as required.
• To promote and maintain high standards of performance in Portering services.
• To organise the work of the out-of-hours non-clinical services as required ensuring an effective service.
• To carry a bleep and radio arrange for all urgent requests and emergencies to be dealt with quickly, efficiently and effectively.
• To be on call as necessary to ensure the effective running of non-clinical services.
• Undertake out-of-hours mortuary viewings & bodies releases.
• You may be required to undertake such other duties commensurate with your grade, as may be reasonably required of you, subject to the operational needs of the Trust.

Person Specification Qualifications Essential

• GCSE English & Maths

Desirable

• Basic health and safety training

Experience Essential

• Experience in dealing with the public/customer care
• Capable of working on own initiative
• Must have previous management/supervisory experience
• Use of Hospital/Portering Equipment

Desirable

• Experience within a Healthcare setting.
• Managed in a healthcare environment previously
• Experience of Infection Control

Knowledge Essential

• Understanding of the need of confidentiality awareness at all times.
• Basic Understanding of People.

Skills Essential

• People-Management
• Delegation
• Forward Planning
• Prepare rotas and allocating Staff
• Work within budgetary confinements

Person Specification Qualifications Essential

• GCSE English & Maths

Desirable

• Basic health and safety training

Experience Essential

• Experience in dealing with the public/customer care
• Capable of working on own initiative
• Must have previous management/supervisory experience
• Use of Hospital/Portering Equipment

Desirable

• Experience within a Healthcare setting.
• Managed in a healthcare environment previously
• Experience of Infection Control

Knowledge Essential

• Understanding of the need of confidentiality awareness at all times.
• Basic Understanding of People.

Skills Essential

• People-Management
• Delegation
• Forward Planning
• Prepare rotas and allocating Staff
• Work within budgetary confinements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton

Lewsey Road, Luton LU4 0DZ

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer details Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton

Lewsey Road, Luton LU4 0DZ

Luton

LU4 0DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)