Porter - Norwich

Gather & Gather; Norwich; On-site; GBP 10,000 - 14,000; Part time

Benefits offered by this job

Great training and development

Life assurance

Wellbeing programme

Employee discounts

Holiday purchase scheme

Social events

Job summary

CH&CO is recruiting a dedicated Porter to support smooth operations at our Norwich site. This part-time role is contracted to 22 hours per week, with shifts primarily mornings, across a 36-week year.

You will help keep the lobby and public areas clean, assist housekeeping and banqueting staff to set up rooms or move furniture, and handle reception tasks such as guest bookings. You will respond to customer requests with courtesy, take initiative, and stay reliable under pressure.

Qualifications

• Experience delivering high quality customer care.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle busy periods.
• Reliable with strong timekeeping and punctuality.

Responsibilities

• Assisting in keeping the lobby and public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling reception duties such as guest bookings and reservations.
• Responding to customer requests with courtesy and efficiency.
• Running errands as required.
• Ensuring safety by posting signage for wet floors or paintings.
• Be adaptable to changing priorities and demonstrate initiative.

Skills

Excellent communication

Customer service

Reliability

Time management

Teamwork

Job description

We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at CH&CO on a part time basis, contracted to 22 hours per week., As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.,

• Assisting in keeping the lobby and other public areas clean and tidy
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
• Responding to customer requests where required
• Running errands
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints
• Be adaptable and easily embrace changing priorities
• Be a brilliant communicator and easily build relationships
• Have experience delivering high quality customer care
• Take initiative and make decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability
• Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:
• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here’s an idea of what your shift pattern will be:

• Mon: Mornings
• Tues: Mornings
• Weds: Mornings
• Thurs: Mornings
• Fri: Mornings

Please note: This role is contracted to 36 weeks per year