Porter

Gather + Gather; Oxford; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Training & development

Life assurance

Personal development programmes

Wellbeing programme

Social events

Holiday purchase scheme

Discount vouchers

Job summary

CH&CO is recruiting a dedicated Porter to ensure smooth operations, based at our Oxford site. The role is full-time (40 hours per week) across five days, supporting lobby, reception and banquet areas, with opportunities for progression within a team that values individuality and development.

You will contribute to a high standard of customer care, assist with set-up, reservations and room moves, and help maintain a safe, welcoming environment for guests and colleagues alike.

Qualifications

• Adaptable to changing priorities.
• Brilliant communicator with strong relationship skills.
• Experience delivering high quality customer care.
• Take initiative and make sound decisions for customers.
• Able to work under pressure and meet demands.
• Demonstrates exceptional timekeeping and reliability.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling reception duties such as booking theatre tickets or restaurant reservations.
• Responding to customer requests where required.
• Running errands.
• Ensuring safety of customers by placing/removing wet floor or paint signage.

Skills

Adaptable

Excellent communicator

Customer care

Reliability

Timekeeping

Decision making

Job description

We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at CH&CO on a full time basis, contracted to 40 hours per week.

As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Benefits

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here's an idea of what your shift patterns will be: 5 out of 7 days

Your Key Responsibilities Will Include

• Assisting in keeping the lobby and other public areas clean and tidy
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
• Responding to customer requests where required
• Running errands
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints

Our Ideal Porter Will

• Be adaptable and easily embrace changing priorities
• Be a brilliant communicator and easily build relationships
• Have experience delivering high quality customer care
• Take initiative and make decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability

Job Reference: com/0809/48594001/52832035/BU #Gather and Gather

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!