Porter

Como Metropolitan London; City of Westminster; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Worldwide discounts

Complimentary nights

Dining discounts

Service charge

Sick pay

Paid holidays

Recommend a friend

Career development

Wellness program

Employee Assistance Program

Job summary

COMO Metropolitan London is seeking a Porter to join our luxury hotel team. You will greet guests on arrival and departure, assist with luggage, deliver room service orders, and support guest requests in the front lobby to ensure a seamless stay in Mayfair.

The role requires excellent English, a proactive, team-spirited attitude, and flexible shifts across a 24/7 rota. Previous porter experience in luxury settings is preferred, with a commitment to exceptional guest experiences.

Qualifications

• Excellent social interaction and communication with guests and team
• Strong organisational skills to handle multiple tasks
• Fluent English in speaking and writing

Responsibilities

• Greeting and assisting guests on arrival and departure.
• Delivering and collecting luggage and assisting with the delivery of guest requests.
• Taking and delivering room service orders.
• Assisting with guests requests in the front lobby area.
• Ordering and delivering newspapers, housekeeping and valet duties.
• Ensuring the lobby area is kept clean and up to high standards.

Skills

Excellent social interaction

Strong organisational skills

Excellent spoken and written English

Job description

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

We’re on the lookout for a Porter who is committed to excellence, thrives in a team setting, and is passionate
about delivering exceptional guest experiences.

Why Join Us?

• Worldwide
  discounts at all COMO Hotels & Resorts including Family &
  Friends discounted rates.
• 3
  complimentary nights per year at any COMO Hotels & Resorts;
  worldwide.
• Discounted
  dining rate at Nobu London and Labombe by Trivet.
• Service
  Charge on top of your monthly salary payment.
• Company
  Sick Pay.
• 28
  paid days holiday per year, increasing with service.
• Earn
  up to £450 through our Recommend a Friend scheme.
• Career
  development and growth opportunities.
• A
  calendar of wellness & engagement activities.
• Access
  to our Employee Assistance Programme which includes financial advice
  and mental health support.

What You Will Do:

• Greeting and assisting guests on arrival and departure.
• Delivering and collecting luggage and assisting with the delivery of guest requests.
• Taking and delivering room service orders.
• Assisting with guests requests in the front lobby area.
• Ordering and delivering newspapers, housekeeping and valet duties.
• Ensuring the lobby area is kept clean and up to high standards.

What We're Looking For:

• Previous experience as Luggage Porter / Porter in luxury hotel setting.
• Excellent social interaction and communication skills.
• High level of organisational skills.
• Proactive approach with self driven attitude and a team spirit.
• Excellent spoken and written English.
• Flexible with tasks carried out and shifts worked as part of the rota covers 24 hours over 7 days.

At COMO, we believe that embracing diversity and nurturing
an inclusive environment is not only the right thing to do but also essential
to our success. We pride ourselves on having a safe space for people to visit
and work.