Porter

Como-Metropolitan-London; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Worldwide discounts at COMO Hotels & R

3 complimentary nights per year at any

Discounted dining at Nobu London & Lab

Service Charge on top of salary

Company Sick Pay

28 paid days holiday per year

Recommend a Friend scheme

Career development and growth

Wellness & engagement activities

Employee Assistance Programme

Job summary

Como Metropolitan London is seeking a dedicated Porter to support arrivals and departures, carrying luggage and assisting guests with requests in a luxury setting. You will also help with room service deliveries and lobby duties, contributing to an exceptional guest experience.

Join a team that values professionalism, proactive service and clear communication. Fluency in English is essential, with a flexible 24/7 shift pattern in a vibrant Mayfair property.

Qualifications

• Previous experience as luggage porter/porter in luxury hotel setting.
• Excellent social interaction and communication skills.
• High level of organisational skills.
• Proactive approach with self-driven attitude and team spirit.
• Excellent spoken and written English.
• Flexible with tasks and 24/7 rota coverage.

Responsibilities

• Greeting and assisting guests on arrival and departure.
• Delivering and collecting luggage and assisting with guest requests.
• Taking and delivering room service orders.
• Assisting with guests' requests in the front lobby area.
• Ordering and delivering newspapers, housekeeping and valet duties.
• Ensuring the lobby area is kept clean and up to high standards.

Skills

Social interaction

Communication skills

Organisational skills

Proactive attitude

English proficiency

Flexibility

Job description

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

We’re on the lookout for a Porter who is committed to excellence, thrives in a team setting, and is passionate about delivering exceptional guest experiences.

As a Porter, you will play a key role in providing an efficient, polite and courteous service on arrival and departure of guests in the Hotel, helping carry their luggage in/out of the hotel and to/from their rooms

Why Join Us?

• Worldwide discounts at all COMO Hotels & Resorts including Family & Friends discounted rates.
• 3 complimentary nights per year at any COMO Hotels & Resorts; worldwide.
• Discounted dining rate at Nobu London and Labombe by Trivet.
• Service Charge on top of your monthly salary payment.
• Company Sick Pay.
• 28 paid days holiday per year, increasing with service.
• Earn up to £450 through our Recommend a Friend scheme.
• Career development and growth opportunities.
• A calendar of wellness & engagement activities.
• Access to our Employee Assistance Programme which includes financial advice and mental health support.

What You Will Do:

• Greeting and assisting guests on arrival and departure.
• Delivering and collecting luggage and assisting with the delivery of guest requests.
• Taking and delivering room service orders.
• Assisting with guests requests in the front lobby area.
• Ordering and delivering newspapers, housekeeping and valet duties.
• Ensuring the lobby area is kept clean and up to high standards.

What We're Looking For:

• Previous experience as Luggage Porter / Porter in luxury hotel setting.
• Excellent social interaction and communication skills.
• High level of organisational skills.
• Proactive approach with self driven attitude and a team spirit.
• Excellent spoken and written English.
• Flexible with tasks carried out and shifts worked as part of the rota covers 24 hours over 7 days.

At COMO, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.