Porter

Hilton Worldwide, Inc.; Burton-on-Trent; On-site; Part time

Job summary

Join Hilton St Georges Park as a Porter, where you'll create a welcoming environment for guests and sports teams. This part-time role involves greeting guests, maintaining cleanliness, and ensuring high service standards. Enjoy competitive pay, career growth opportunities, and various employee perks.

Benefits

Smart uniform provided

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

Holiday entitlement: 28 days including bank holidays

Discounted dental and health cover

Free Parking

Subsidised Taxi Scheme

Guest Experience Day

Qualifications

• Preferred previous experience in a similar role.

Responsibilities

• Greet guests warmly in public areas and rooms.
• Maintain cleanliness and security of Housekeeping stores.
• Respond to guest queries promptly and effectively.

Skills

Ability to work under pressure

Ability to work independently

Strong commitment to high service standards

Methodical and well-organized approach

Job description

Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football.

This unique Hilton property, located outside Burton upon Trent (DE13 9PD), is the home of 28 English Football Teams and offers the opportunity to work for Hilton, a global hospitality leader.

Be part of a high-performing team, creating a welcoming environment for leisure guests, world-class sports teams, and corporate clients.

Our property features 228 contemporary bedrooms, a diverse food and beverage selection including the Crossbar Restaurant and Coffee Lounge (serving Starbucks), high-quality meeting and event spaces, a spa, top-tier fitness facilities, and extensive Staffordshire countryside grounds, including 13 outdoor football pitches with a replica of Wembley.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS

Please note this is a part-time 24-hour contract

A WORLD OF REWARDS

• Hourly Rate: £12.39 per hour
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes to support your career growth
• A chance to make a difference through our Corporate Responsibility programmes – https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights and 50% off Food and Beverages (subject to outlet policies)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing up to 33 days with service
• Discounted dental and health cover
• Free Parking
• Subsidised Taxi Scheme
• Guest Experience Day: after passing probation
• Modern and inclusive Team Member areas

A Porter is responsible for general cleaning and maintaining housekeeping stores to ensure an excellent Guest and Member experience.

What will I be doing?

As a Porter, you will greet guests, ensure corridors are tidy, and maintain housekeeping stores. Your specific responsibilities include:

• Greeting guests warmly in public areas and rooms
• Keeping corridors clear at all times
• Responding to guest queries promptly and effectively
• Maintaining cleanliness and security of Housekeeping stores
• Handling lost property procedures
• Using and storing chemicals safely
• Reporting maintenance issues
• Adhering to hotel security, fire regulations, and health and safety legislation
• Disposing of waste responsibly
• Being environmentally conscious

What are we looking for?

Our Porters serve Hilton guests and collaborate with team members. To succeed, you should demonstrate:

• Ability to work under pressure
• Ability to work independently or in a team
• Strong commitment to high service standards
• Methodical and well-organized approach

Preferred but not essential:

• Previous experience in a similar role

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only part of the story. We believe that every role contributes to creating unforgettable guest experiences, and behind every job is an extraordinary person making magic happen. That’s why at Hilton, Every Job Makes the Stay.