Policy Fraud Manager

TN United Kingdom; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player in digital insurance is seeking a Policy Fraud Manager to lead their fraud and intelligence teams. This pivotal role involves collaborating with various stakeholders to combat fraud effectively. You'll proactively detect and prevent fraudulent activities, manage investigations, and enhance fraud detection capabilities across the organization. With a commitment to inclusivity and a focus on employee well-being, this company offers flexible working arrangements and a supportive culture. If you have a passion for protecting customers and driving positive outcomes, this opportunity is perfect for you.

Benefits

Flexible hybrid working arrangements

Performance bonus scheme

Private medical insurance

Life assurance

Income protection

Pension contributions

Discounts and cashback

Financial wellbeing support

Mental health programs

Additional leave options

Qualifications

• Strong understanding of motor insurance legislation and obligations.
• Experience in fraud roles within the motor insurance sector.

Responsibilities

• Detect and prevent fraud to protect genuine customers.
• Lead fraud investigation strategies and optimize processes.
• Utilize data to minimize risk and improve detection capabilities.

Skills

Motor insurance principles

Risk assessment related to policy fraud

Fraud investigation experience

Job description

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Job Title - Policy Fraud Manager

Location: Leicester, London or Bexhill (Hybrid) with flexibility on office attendance

Welcome to Hastings Direct

We are a digital insurance provider aiming to become the best and biggest in the UK market. We have invested heavily in data and technology, fostering a 4Cs culture. We value our talented colleagues and their contributions to our success.

We serve over three million customers and see great growth potential. If you're interested in #lifeatHD, we invite you to explore this opportunity and consider joining our exciting journey.

If you don't meet every requirement but are enthusiastic about the role, we encourage you to apply. We value potential and motivation.

Role Overview

Reporting to the Head of Policy Fraud, this role leads our Policy Fraud and Intelligence teams. You will collaborate with various stakeholders, including industry partners, law enforcement, and regulators, to identify criminal activities and support the referral of evidence and intelligence to combat fraud.

Key Responsibilities

• Proactively detect and prevent fraud to protect genuine customers and ensure excellent outcomes
• Manage workstreams effectively, reviewing and optimizing processes
• Lead fraud investigation strategies, utilizing tools and data to minimize risk
• Reduce operational and claims costs by identifying threats and leakages
• Use MI, intelligence products, and strategic data to prioritize investigations and enhance team performance
• Identify opportunities to improve fraud detection capabilities organization-wide

Essential Skills and Experience

• Understanding of motor insurance principles, legislation, and insurer obligations
• Knowledge of risk assessment related to policy and application fraud, with relevant examples
• Experience in policy or fraud roles within motor insurance

Interview Process

The process includes:

• Recruiter screening call
• First interview with the hiring leader
• Second interview with senior leaders

We are a Disability Confident employer, committed to inclusive recruitment with support and adjustments as needed. We do not sponsor for this role.

Benefits

In addition to a competitive salary and £5k car allowance, benefits include:

• Flexible hybrid working arrangements
• Performance bonus scheme
• Private medical insurance
• Life assurance, income protection, and pension contributions
• Discounts, cashback, mortgage advice, and financial wellbeing support
• Mental health programs, including apps, assistance programs, and support groups
• Additional leave options, healthcare plans, schemes, and onsite facilities

Join us to experience our unique culture, the 4Cs—Colleagues, Customers, Company, Community—focused on positive outcomes and growth. We support your development and well-being while contributing to our communities.

Hastings Group is an equal opportunities employer. We welcome applications from all qualified individuals and conduct thorough referencing, including credit and criminal record checks.