Office Manager (NEROCU)

Northumbria Police; Sunderland; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

26 days leave

NHS Fleet Solutions Car Lease Scheme

Public sector pension

Flexible working

Job summary

Northumbria Police in Sunderland is seeking an Office Manager to lead the North East Regional Organised Crime Unit (NEROCU) support services. You will manage a multi-functional team delivering governance, health & safety, facilities and business continuity to ensure efficient policing operations.

The role requires a proactive leader with strong stakeholder management and change management skills. This is a permanent, full-time position with a Band 8 salary and a comprehensive public sector

Qualifications

• Experience leading service delivery, governance and performance.
• IOSH Managing Safely or equivalent Health & Safety qualification is essential.
• Experience in policing, public sector or multi-agency environment advantageous.

Responsibilities

• Lead the NEROCU Support Services Team and drive high performance.
• Oversee business support, health and safety, facilities, fleet management and information governance.
• Manage team performance, workloads and customer service standards.
• Build relationships with managers, staff and partner organisations to drive improvements.
• Drive governance, compliance and continuous improvement with audits and data reporting.
• Provide leadership on health and safety and business management, reporting and inspections.
• Collaborate across NEROCU and partner agencies to enhance services.

Skills

Leadership

People management

Health & safety

Analytical skills

Education

IOSH Managing Safely

Job description

Salary: Band 8, £36,066 - £41,028 (Please note it is Northumbria Police policy to appoint at the beginning of the band)

Location: Sunderland

Hours/Contract: 37 Hours, Permanent

The role

We are looking for an Office Manager to play a pivotal role in the effective delivery of support services across the North East Regional Organised Crime Unit (NEROCU). Reporting to the Head of Specialist Capabilities, you will lead and manage a multi-functional team responsible for delivering a diverse range of business support activities that enable operational policing to function effectively and efficiently.

This is a varied and dynamic leadership role with responsibility for performance, finance, infrastructure, governance and organisational support functions. You will work closely with the Senior Management Team, operational leads and partner organisations to ensure that support services meet the demands of a complex regional policing environment.

The successful candidate will oversee areas including business support, health and safety, facilities, fleet management, information governance, business continuity and organisational compliance. The role requires a proactive and innovative individual who can build strong relationships, improve processes and lead change across the unit.

What you’ll do

• Lead the NEROCU Support Services Team, creating a positive, high-performing culture that delivers excellent service and support across the organisation.
• Oversee a range of business support functions, ensuring services, resources and facilities are delivered efficiently to meet operational needs.
• Manage team performance and workloads, prioritising activity, allocating resources effectively and ensuring high standards of customer service and delivery.
• Build strong relationships with managers, staff and partner organisations, acting as a key point of contact to resolve issues and drive service improvements.
• Drive performance, compliance and continuous improvement, leading audits, maintaining business systems and ensuring policies, procedures and data meet organisational and legislative requirements.
• Provide leadership on governance, health and safety and business management, producing reports and performance information, coordinating inspections and audits, and ensuring the organisation remains compliant, efficient and well supported.
• Work collaboratively across NEROCU and partner agencies, identifying opportunities to enhance services, improve ways of working and deliver value for money.

What you’ll bring

We're looking for an experienced and motivated leader who can inspire and develop others, deliver high-quality services and drive continuous improvement. You'll be comfortable leading teams and services within a large, complex organisation, building strong relationships with stakeholders and ensuring excellent customer service in a fast-paced environment.

You'll be able to demonstrate:

• Strong leadership and people management skills, with the ability to motivate, develop and support high-performing teams.
• An IOSH Managing Safely qualification (or equivalent Health & Safety qualification) is essential for this role. Experience of working within policing, the public sector or another complex multi-agency environment would be advantageous.
• Experience of managing service delivery, resources and performance, ensuring priorities, objectives and quality standards are consistently achieved.
• Excellent organisational skills, with the ability to balance competing demands, make informed decisions and deliver results in a dynamic environment.
• Outstanding communication and stakeholder management skills, with the confidence to build effective relationships, influence outcomes and work collaboratively across teams and organisations.
• A track record of driving continuous improvement, developing processes, managing change and identifying opportunities to improve efficiency and effectiveness.
• Strong analytical and problem-solving abilities, using data and insight to support decision-making, manage risk and improve performance.
• A proactive, customer-focused approach, with a commitment to delivering professional, high-quality services.
• Good digital skills, including proficiency in Microsoft Office applications and the ability to work confidently with business systems and data.

What we offer

• 26 days' leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working - option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We've invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of Office Manager with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you're applying for and the values and behaviours that contribute.

Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via [e-mail] for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

If your application is successful, we'll ask you to complete a Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.