Police Community Support Officer - Shrewsbury

British Transport Police; Shrewsbury; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Shift allowance up to 20%

Holiday entitlement 28–30 days

Travel benefits

Internal progression opportunities

Training and development

Job summary

British Transport Police in Shrewsbury is recruiting Police Community Support Officers to help keep passengers and staff safe across the railway network. This is a permanent role with a starting salary of £29,483.96 per year, rising with a shift allowance of up to 20% and a guaranteed progression path.

The role demands resilience, excellent customer service, and a passion for community engagement, with training and opportunities for internal progression.

Qualifications

• Resilience and excellent customer service skills.
• Passion for community engagement and partnership-building.
• Willingness to work shifts, including weekends and bank holidays.
• Eligibility to live and work in the UK on a permanent basis.

Responsibilities

• Conduct visible patrols at railway stations.
• Provide victim care and support to passengers and staff.
• Assist with security threat management and minor crime investigations.
• Build relationships with the community and partner agencies.
• Support PCs and respond to incidents as needed.

Skills

Resilience

Customer service

Community engagement

Partnership building

Job description

Police Community Support Officer - Shrewsbury

Job Type: Permanent Job Sector: Legal Region: West Midlands Location: Shrewsbury Salary: £29,484per annum Salary Description: £29,483.96 per annum plus up to 20% shift allowance Posted: 15/09/2026 Recruiter: British Transport Police Job Ref: BTP/786/1739

Join us at British Transport Police (BTP) as we recruit PCSOs (Police CommunitySupportOfficers) to make a difference in our communitiesSuperintendent David Rams said: "Our Police Community Support officers are an integral part of our British Transport Police family. They carry out vital work across the railway network to keep passengers and staff safe. We care deeply about our Police Community Support officers who deliver an exceptional service to our communities across England and Wales."Is the role for you?BTP is seeking PCSOs to join our team, protecting and serving the railway environment and its community to minimise disruption, crime, and fear of crime. This role is crucial to our mission.Like Home Office PCSOs, BTP PCSOs focus on enforcing BTP Byelaws within the railway environment, offering diverse responsibilities where no two days are the same. Responsibilities include conducting visible patrols at stations, victim care, security threat management, minor crime investigations, community relationship-building, and supporting PCs. Unlike Home Office police forces, our PCSOs are trained and equipped with handcuffs.Ideal candidates should demonstrate resilience, excellent customer service skills, and a passion for community engagement and partnership-building. PCSOs should be prepared to work shifts, including weekends and bank holidays.

LocationsWe are looking for PCSO's within our C Division: Shrewsbury.

In return for yourcommitment, you will receive:

• Competitive salary:£29,483.96rising up to £33,012.03 and up to 20% shift allowance.
• A minimum of 15% shift allowance will be received upon completion of 8 weeks training.
• Shift allowance can be up to 20% but will default to 15% in the first instance.
• This will increase year on year, until you reach the top spine point.
• Benefits including 28 rising to 30 days holiday, travel benefits, and access to internal progression opportunities.
• Continuous learning and development opportunities supported by our in-house talent & development teams.
• Including internal progression to become a Police Officer.

Are you eligible?You will be ineligible to apply if:

• You have been unsuccessful in the last 6 months for the role of PCSO with BTP.
• If you have been unsuccessful following your application or online ability testing for Police Officer, Special Constable or PCSO, you must await 6 months before reapplying to any of these roles.
• You have been unsuccessful following BTP vetting checks within the last 12 months.
• You have ever received a custodial sentence this includes suspended sentences (other cautions, convictions and involvement with the police must be declared but are not necessarily a bar to employment).
• You have previously been dismissed from another force or you currently have a live investigation.
• You have been declared bankrupt, have a CCJ or an un-managed IVA.
• You have tattoos that are deemed offensive; tattoos on face and neck will be considered on a case-by-case basis.
• You do not have permanent right to live and work in the UK.
• You have not resided consistently in the UK for the past 3 years.

The Pension:BTP GPP Police Staff Pension Scheme is administered by Royal London. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at [e-mail] note if you are an existing member of Police Staff in the RPS your pension will not be affected.

As part of the application process, you will be required to complete a Situational Judgement Test (SJT).

The closing date for applications is midnight on 29th September 2026.

Interviews will be held locally.This is an ongoing opportunity, so while immediate placement may not be guaranteed, successful applicants will be considered for up to 12 months from when you receive a conditional offer of employment.

AI can be a useful tool to spark ideas or help you organise your thoughts, but when it comes to your application, we want to hear from you, not an algorithm. What truly stands out to us are genuine stories, personal insights and the experiences that have shaped who you are. Authenticity matters - it helps us understand your motivations, your strengths and how you’ll contribute to our team. So, use AI if it helps you get started, but let your own voice lead the way.

We arecommittedto protecting the public andsupportingthe community.