Poker Supervisor

Grosvenor Casinos Limited; Walsall; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading casino operator seeks a passionate and experienced Poker Supervisor to manage poker operations in a vibrant environment. In this role, you will ensure compliance, guide dealers, and provide outstanding service to guests. The ideal candidate will bring energy, leadership, and an eye for detail to enhance the gaming experience.

Qualifications

• Solid background in poker or table games supervision.
• Strong leadership and communication skills.
• Understands gaming compliance and procedures.

Responsibilities

• Oversee poker operations and support dealers.
• Resolve disputes and ensure gaming compliance.
• Deliver exceptional guest experiences.

Skills

Leadership

Communication

Customer Service

Attention to Detail

Education

Personal Functional Licence (PFL)

Job description

Job Description

Are you a natural leader with a passion for poker?

We’re looking for someone who thrives in a fast-paced, high-energy environment to take charge of our poker operations.

We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations.

You’ll be the central figure of poker operations - resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.

Qualifications

To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure.

A keen eye for detail and a passion for customer service are essential.

Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.