Poker Supervisor

The Rank Group; Walsall; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading casino company is seeking a Poker Supervisor to lead poker operations in a dynamic environment. This role requires strong leadership, a passion for poker, and excellent customer service skills. If you're ready to take charge in a fast-paced setting and ensure fair play, join us in providing an unforgettable experience.

Benefits

Tips: Receive a share of uncapped tips

Premium Pay Night Allowance: An additional £1 per hour after midnight

Paid breaks

28 days of holiday

Nest Pension Scheme: 3% contribution

Life Insurance

Long Service Awards

Online learning access

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Qualifications

• Experience in poker or table games supervision is essential.
• Strong leadership and communication skills.
• Cool head under pressure.

Responsibilities

• Oversee poker operations and ensure smooth game play.
• Support and guide dealers while maintaining compliance.
• Resolve disputes and deliver an exceptional guest experience.

Skills

Leadership

Communication

Customer Service

Attention to Detail

Education

Personal Functional Licence (PFL)

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £13.36
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

Are you a natural leader with a passion for poker?

We’re looking for someone who thrives in a fast-paced, high-energy environment to take charge of our poker operations.

We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations.

You’ll be the central figure of poker operations - resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.

Qualifications

To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure.

A keen eye for detail and a passion for customer service are essential.

Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.