Poker Operations Leader — Card Room Supervisor

Rank Group; Luton; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Grosvenor Casinos, part of The Rank Group, is seeking a confident Poker Supervisor to lead our poker operations. You’ll oversee table games, support dealers and ensure every game runs smoothly, fairly and in line with regulations.

You’ll resolve disputes and deliver an exceptional guest experience in a fast paced, 24/7 environment. With a background in poker or table games supervision, you’ll bring strong leadership, clear communication and a calm head under pressure.

Qualifications

• Solid background in poker or table games supervision.
• Strong leadership and communication skills.
• Preference for a Personal Functional Licence (PFL) and good understanding of gaming compliance.
• Willingness to work nights and weekends in a 24/7 casino environment.

Responsibilities

• Oversee poker operations and manage dealers to ensure smooth play.
• Resolve disputes and maintain strict adherence to regulations and procedures.
• Deliver an exceptional guest experience through energetic leadership and attention to detail.

Skills

Poker supervision

Leadership

Communication

Compliance

PFL knowledge

Job description

Are you a natural leader with a passion for poker?

We’re looking for someone who thrives in a fast-paced, high-energy environment to take the lead of our poker operations.

We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations.

You’ll be the central figure of poker operations - resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.

Skills & Experience Needed:

• To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure.
• A keen eye for detail and a passion for customer service is essential.
• Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.