POD Remediation Delivery Lead

428 Salesforce UK Limited; Greater London; In loco; GBP 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Salesforce is seeking an experienced Delivery/Program Manager to lead remediation engagements and drive successful delivery with SI partners and executives in a complex client environment. The role emphasizes scope alignment, governance, and risk management across multi-stakeholder programs.

Ideal candidates bring 8+ years in delivery or consulting, with preferred PM/Agile certifications and prior Salesforce or life sciences delivery experience.

Competenze

• Strong stakeholder and escalation management skills; comfort working directly with SI partners and customer executives.
• PM/Agile certification (PMP, CSM, SAFe) is preferred.
• Prior Salesforce or Life Sciences delivery experience.

Mansioni

• Scope & Planning – Facilitate scope alignment sessions with the customer, SI partner, and internal stakeholders to establish shared understanding of remediation scope
• Scope & Planning – Drive scope compression to out-of-the-box capabilities where appropriate to reduce delivery risk and accelerate timelines
• Delivery Oversight & Governance – Monitor progress against the account-specific remediation plan and provide regular status updates to the Account Activation & Remediation Lead
• Delivery Oversight & Governance – Serve as the primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockers
• Delivery Oversight & Governance – Make escalation decisions within the engagement; surface risks before they become critical
• Go-Live & Handoff – Coordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams or Customer Success
• Go-Live & Handoff – Ensure exit criteria are met before disengaging the POD
• Bench Activities – Support scoping and development of remediation plans for upcoming engagements; contribute to playbooks, scope templates, and POD deployment frameworks
• Bench Activities – Document lessons learned and case studies from completed engagements for AI-based delivery accelerators and the AFLS resource library
• Bench Activities – Participate in customer/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubric

Conoscenze

Stakeholder management

Escalation management

Executive communication

Descrizione del lavoro

Salesforce is seeking an experienced Delivery/Program Manager to lead remediation engagements and drive successful delivery with SI partners and executives in a complex client environment. The role emphasizes scope alignment, governance, and risk management across multi-stakeholder programs.

Ideal candidates bring 8+ years in delivery or consulting, with preferred PM/Agile certifications and prior Salesforce or life sciences delivery experience.