PMO UKI & BE FTC

Ontex; Corby; On-site; GBP 65,000 - 90,000; Full time

Job summary

Ontex in the United Kingdom is seeking a Project & Change Manager (PMO) to lead and deliver strategic projects across Logistics and Customer Experience in UKI & BE. The role focuses on improving service performance, efficiency, and customer satisfaction through structured governance, digitalization, and cross-functional collaboration.

The position requires 5+ years in logistics/supply chain projects, strong PM skills, and fluency in English with additional languages preferred.

Qualifications

• Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, or related field.
• 5+ years of experience in logistics / supply chain projects.
• Proven FMCG sector experience in a fast-paced, service-driven environment.
• Strong knowledge of project management methodology and tools.
• Proven hands-on experience with continuous improvement methodologies (PDCA, Lean).
• Experience with SAP, WMS, TMS, and performance analytics tools.
• Fluent in English; Dutch and/or French strongly preferred.
• Knowledge of SAP MM, PP and SD is an advantage.
• Strong Excel knowledge and Microsoft Project skills.
• Independent problem solver and team player with excellent communication.
• Preferred: Project Management certification (PRINCE2, PMP, Agile, or equivalent).

Responsibilities

• Lead and deliver strategic logistics and customer experience projects across UKI & BE.
• Capture end-to-end view of Customer Experience and Logistics processes.
• Set up tools and best-practice processes to standardize, measure, and improve service and cost performance.
• Drive continuous improvement and share best practices across business units.
• Establish structured project governance: define scope, milestones, risks, and success measures.
• Provide regular status updates to senior leadership and stakeholders.
• Create project plans, identify stakeholders, and gather approvals.
• Develop and execute change management strategies to support transformation.
• Assess change impacts on people, processes, systems, and customers.
• Deliver transformation projects on schedule and within budget, increasing adoption of new processes and systems.
• Improve stakeholder satisfaction with Customer Experience and Logistics teams.

Skills

Project management

Analytical thinking

Communication skills

Stakeholder management

Problem solving

Team leadership

Data-driven decision making

Agility in FMCG

Education

Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, or related field

Tools

SAP

WMS

TMS

Performance analytics tools

Microsoft Project

Excel

Job description

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At Ontex, we are making everyday life easier across generations. Worldwide our 5,000 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products.

As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone.

As we continue being 'Here for you’, we’re looking for a PMO UKI & BE FTCto join our Supply Chainteam.

Why does this job exist at Ontex?

The Project & Change Manager is responsible for leading and delivering strategic projects and transformation initiatives across the Logistics and Customer Experience departments in the UKI & BE The role will drive process improvements, organizational change, digitalization initiatives, and customer-focused solutions that enhance service performance, operational efficiency, and business growth.

What is the scope of the job?

All projects linked to UKI & BE Logistics & Customer Experience operations under the umbrella of Customer Logistics Manager UK, BE & ROI

What am I expected to deliver, and what are my main tasks?

Capture end-to-end view on Customer Experience and Logistics processes

Set up tools and best-practice processes within BE & UKI logistics and Customer Experience (CE) departments to standardize, measure and improve service and coat performance.

Drive continuous improvement and sharing of best practices from other Business Units

Achieve measurable improvements in customer service and logistics KPIs (Service Level & euro / CU)

Establish a structured project governance framework: Define project scope, objectives, governance structures, milestones, risks, and success measures.

Provide regular project status updates to senior leadership and stakeholders.

Create project plans, identify stakeholders and gather approvals.

Develop and execute change management strategies to support business transformation.

Assess change impacts across people, processes, systems, and customers.

Create stakeholder engagement, communication, and training plans.

Deliver and lead agreed transformation projects on schedule and within budget.

Increase and measure adoption rate of new processes and systems.

Improve stakeholder satisfaction across internal and external partners together with Customer Experience and Logistics teams

With whom do I need to collaborate to get the job done?

The role will work cross-functionally with Supply Chain, Manufacturing, Planning, IT, Commercial, Finance, Customer Service, Logistics Providers, and Customers

How complex are the situations I’m dealing with, and how do I solve problems?

Situations I encounter require constant adaptation or development of new solutions through analytical, interpretative, evaluative, creative and innovative thinking

I need to look for the solution in multiple procedures, standards or precedents to find the best possible solution

Qualifications & Experience

• Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, or related field
• 5+ years of experience in logistics / supply chain projects, including:
• Proven experience in the FMCG sector (high-volume, fast-paced, service-driven environment)
• Strong knowledge of project management methodology and tools
• Proven Hands-on experience with continuous improvement methodologies (PDCA, Lean, problem solving tools)
• Experience with SAP, WMS, TMS, and performance analytics tools
• Fluent in English; Dutch and/or French strongly preferred
• Knowledge of SAP MM, PP and SD is an advantage
• Strong Excel knowledge& Microsoft project
• Independent problem solver
• Team player with excellent communication skills
• Proof of leading multifunctional project teams in the past
• Preferred: Project Management certification (PRINCE2, PMP, Agile, or equivalent)

Collaborative team player.

• Proactive and innovative.
• Organized and structured way of working
• Strong presentation and communication skills (Clarity and efficiency on delivering messages to the different levels of the organisation)
• Deep understanding of operational excellence and problem solving frameworks
• Ability to lead PDCA cycles and continuous improvement initiatives
• Strong stakeholder and relationship management
• Data-driven decision‑making
• Agility and resilience in a fast‑paced FMCG and ambiguous environment
• Ability to lead through influence rather than authority.
• Strong project planning and execution capabilities.

If you're passionate about the role and believe you would be a great fit, we'd love to hear from you.

We welcome candidates from all backgrounds to apply, ensuring a fair and transparent selection process.

Should you have any questions, feel free to contact our HR department at [e-mail].