Pmo PM sap

TN United Kingdom; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Community Manager to bridge the gap between technical teams and end users. This role involves creating impactful programs, enhancing user experience with the Microsoft 365 suite, and fostering a culture of collaboration and continuous learning. The ideal candidate will excel in communication and stakeholder engagement, ensuring that products are effectively delivered and adopted. Join a dynamic environment where your contributions will directly influence user satisfaction and engagement, making a real difference in how technology is embraced by the community.

Qualifications

• Professional education in Project Management or IT is required.
• Fluency in English is mandatory, German is beneficial.

Responsibilities

• Create and strategize programs between IT and end user community.
• Build a trusted brand presence through moderation and impactful content.
• Act as a liaison between business and IT, relaying requirements.

Skills

Communication Skills

Interpersonal Skills

Stakeholder Engagement

Customer Engagement Methodologies

Organizational Skills

Presentation Skills

Fluency in English

German Language

Education

Professional education in Project Management

Study in Information Technology

Study in Communications/Marketing

Tools

Microsoft 365 Suite

Job description

As Community Manager, you are the interface between the technical organization and the end user community. This role includes the following responsibilities:

1. Responsible for the creation and strategy of programs between the IT service team and the end user community, ensuring that the products are delivered and consumed as intended.
2. Build a trusted brand presence, both virtually and in person, by moderating sessions and events, creating impactful content, and researching and adopting trends.
3. Have excellent communication and interpersonal skills.
4. Technical understanding around the capabilities of the Microsoft 365 suite, and the ability to demonstrate it and influence within groups.
5. Act as a liaison between the business and the IT organization, relaying the requirements and feedback from both sides.
6. Build a culture around collaboration and continuous learning.
7. Perform administrative tasks to maintain programs/events that drive adoption and improve user experience.
8. Creation of content to help improve adoption and user experience.
9. Product Owner for an application that assists in adoption and user experience.
10. Identify and monitor the adoption of Microsoft 365 Suite and programs to assist in adoption.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:

1. Professional education or study in Project Management, Information Technology, Communications/Marketing or equivalent.
2. Hands-on experience with stakeholder engagement. Managing customer issues & escalations.
3. Extensive experience with customer engagement methodologies and service lifecycle.
4. Excellent coordination and organizational skills.
5. Advanced communication and presentation skills.
6. Fluent in English mandatory. German beneficial.