Pmo Coordinator - 6 Month FTC

MARKS&SPENCER; Greater London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

20% colleague discount on M&S products

Competitive holiday allowance

Discretionary bonus schemes

Pension and life assurance

Induction and training

M&S Choices portal

Family policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer is seeking a proactive PMO/Project Support to coordinate delivery management of Programme Bird, working with the Programme Lead, PMO, and key business and technology stakeholders.

You’ll handle RAID, action and decision logs, governance forums, status reporting, and onboarding. Strong organisation and communication are essential to keep multiple workstreams on track in a fast-moving retail programme.

Qualifications

• Strong organisational skills and attention to detail with ability to track multiple workstreams.
• Experience in PMO or project support and governance forums (RAID, action logs, logs and dependency tracking).
• Confident communicator, able to produce clear updates and meeting notes.
• Proactive and reliable with ability to chase inputs and escalate gaps when needed.

Responsibilities

• Own and maintain programme RAID log, action log, decision log - flag risks and follow up on overdue actions.
• Coordinate governance forum agendas and attendees; oversee steerco logistics and pack.
• Own notes and actions in programme governance forums.
• Support Programme Lead in status reporting and updates from Workstreams.
• Maintain stakeholder/contact lists and distribution lists.
• Processing NDA's and maintaining the tracker.
• Programme housekeeping - manage SharePoint library and version control.
• Assist onboarding and implement new ways of working (e.g. Monday.com licenses).
• Support meeting effectiveness with clear objectives, attendees and action follow-ups.
• Assist in organising programme events and workshops.

Skills

Organisation skills

Attention to detail

Proactivity

Stakeholder management

Communication

Microsoft 365

Monday.com

Tools

Excel

PowerPoint

SharePoint

Teams

Outlook

Monday.com

Job description

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

What you’ll do

Support the coordination and delivery management of Project Bird, working closely with the Programme Lead, PMO, workstream leads and key business and technology stakeholders. The role covers the day-to-day PMO activity required to support programme delivery, including planning, reporting, governance coordination, RAID management, action and decision tracking, dependency management, programme documentation and general programme administration.

• Own and maintain programme RAID log, action log, decision log - flagging risks requiring attention, following up on overdue actions, monitoring key dependencies
• Coordinate governance forum agenda's & attendees, steerco logistics and pack
• Owns notes and actions in programme governance forums
• Support Programme Lead in status reporting, including following up with Workstream Leads for updates
• Maintain stakeholder/contact lists and distribution lists
• Processing NDA's and maintaining the tracker
• Programme housekeeping - maintain the Sharepoint document library / version control
• Support implementation of programme ways of working and new team member onboarding (e.g. Monday.com licenses)
• Support meeting effectiveness. Making sure meetings have clear objectives, the right attendees, actions are captured, and follow-ups happen.
• Support Programme Lead in organisation of programme events, workshops

Who you are

• Excellent organisation skills, with the ability to track a high volume of activity across multiple workstreams, manage competing priorities, plan ahead and follow agreed processes consistently.
• Excellent attention to detail and highly accurate, with the ability to spot when information is missing or incorrect, and keep logs up to date with relevant information, maintaining this focus consistently
• Proactive and reliable, with the confidence to take initiative, follow up on actions, chase missing inputs and flag gaps where support is needed.
• Builds good working relationships quickly and works with stakeholders in a professional and collaborative way to keep updates, actions and deadlines moving.
• Clear and effective communicator, able to produce well-written updates, actions and meeting notes, and share clear instructions with the project team.
• Able to stay calm, focused and adaptable in a fast-moving programme environment where priorities may change.
• Good judgement and professionalism, including knowing when to elevate risks, issues or gaps, and handling sensitive programme information appropriately.
• Previous PMO or project support experience desirable, including exposure to governance forums, RAID logs, action and decision logs, and dependency tracking.
• Confident using Microsoft 365 tools, including Excel, PowerPoint, SharePoint, Teams and Outlook; experience using Monday.com would be advantageous.
• Willingness to learn and adapt, with a positive, practical approach to supporting programme ways of working.

Everyone's welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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