Head of Technical Program Management - Hosting & Secure Access

Marks and Spencer; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Colleague discount (20% after prob.)

Competitive holiday allowance

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training

Wellbeing support and 24/7 Virtual GP

Volunteer day for charity

Job summary

Marks & Spencer is investing in its technical infrastructure. As Head of Technical Program Management, you will lead complex programmes across Secure Access and Hosting, aligning engineering, product and business priorities to deliver change at scale.

You will ensure investment yields measurable benefits while supporting retail and digital growth. This role offers hybrid working across cloud, data centre and security services, with leadership of cross-functional teams and collaboration with

Responsibilities

• Lead the end-to-end delivery of complex, multidisciplinary programmes across Secure Access and Hosting, aligning priorities with senior engineering, product and business leaders.
• Shape roadmaps, objectives and priorities that support M&S's technology strategy, using data and regular reporting to provide clear visibility of progress, risks and outcomes.
• Partner with internal teams, vendors and other external organisations to remove barriers, simplify complex technical challenges and deliver secure, stable services.
• Champion agile and product-led ways of working, building empowered and accountable teams through coaching, mentoring and continuous improvement.
• Manage programme budgets, commercial relationships and delivery performance to achieve measurable benefits and value for money.

Job description

Summary

M&S is investing significantly in its technical infrastructure to create a more secure, capable and resilient future. As Head of Technical Program Management, you'll lead complex programmes across Secure Access and Hosting, shaping how colleagues, stores, distribution centres and third parties connect to our environment. Working across cloud, data centre and security services, you'll align engineering, product and business priorities to deliver meaningful change at scale. You'll help ensure investment delivers measurable benefits while supporting M&S's retail and digital growth.

All the details

What's in it for you?

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Lead the end-to-end delivery of complex, multidisciplinary programmes across Secure Access and Hosting, aligning priorities with senior engineering, product and business leaders.
• Shape roadmaps, objectives and priorities that support M&S's technology strategy, using data and regular reporting to provide clear visibility of progress, risks and outcomes.
• Partner with internal teams, vendors and other external organisations to remove barriers, simplify complex technical challenges and deliver secure, stable services.
• Champion agile and product-led ways of working, building empowered and accountable teams through coaching, mentoring and continuous improvement.
• Manage programme budgets, commercial relationships and delivery performance to achieve measurable benefits and value for money.

Who you are

• You bring experience of delivering large-scale technical initiatives across multiple products, functions or domains, ideally within cloud, data centre or security environments.
• Able to communicate complex information clearly and build trusted relationships with technical and non-technical stakeholders, including senior leaders and external partners.
• Comfortable working with agile and DevOps approaches, such as Scrum, Kanban, scaled agile practices and continuous delivery.
• Experience in leading, coaching and developing multidisciplinary teams while creating a culture of accountability, learning and improvement.
• You bring commercial and financial awareness, including experience of managing budgets, delivery outcomes and supplier or contractual relationships. Experience in retail, relevant delivery tools, engineering practices or agile certification would be helpful but is not essential.

Everyone's welcome

We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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