Plumbing and Maintenance Service Engineer

United States Digital Space LLC; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Flexible working

Tools + vehicle + phone

Training program

Career progression

Team environment

Staff discounts

Bonus scheme

Job summary

Culligan Harvey Water Softeners is seeking a Service Engineer to join our growing team. You will attend service calls in customer homes and dealer premises, perform field-based assessments, and relay technical concerns to the service manager.

The ideal candidate is NVQ Level 2 qualified in plumbing and heating, with hands-on plumbing knowledge and experience replacing white goods. You will be trained in our academy and work either solo or with a team, delivering outstanding customer service.

Qualifications

• NVQ Level 2 in plumbing and heating is required.
• Experience with domestic plumbing is essential.
• Experience replacing white goods is preferred.

Responsibilities

• Attend service calls in customer homes and dealer premises.
• Perform field-based assessments and relay technical concerns to the service manager.
• Fix water softeners on site and ensure first-time fix where possible.
• Provide outstanding customer service and maintain professional interactions with customers.

Skills

Plumbing

Customer service

Water softeners

Technical mindset

Education

NVQ Level 2 in plumbing and heating

Job description

Culligan Harvey Water Softeners are looking for a Service Engineer to join our growing team.

Everyone at Culligan Harvey’s is responsible for delivering an amazing customer experience and living the company’s values, dare to care, do the right thing, keep it simple, yes I can and make it fun.

You will be supporting the business by attending service calls in customer homes and dealer premises. You will perform field based assessments and convey any technical concerns back to the service manager.

• Are you a qualified or time served domestic plumber?
• Do you have excellent customer service skills?
• Do you have experience servicing Water Softeners?
• Are you technically minded, looking for a new challenging role?If so, this could be the role for you!

As the Service Engineer, you will be providing the best service to the customer onsite while successfully fixing water softeners. We don’t expect you to know about water softeners as we have an intensive training programme in our own academy where you will be trained up by our experts to give you all the knowledge you need.

If you are hardworking, love working with people and want to deliver outstanding customer service, we would love you to join our team.

We can offer career progression in a family culture, with your own tools and van provided.

The ideal candidate will be qualified to NVQ Level 2 in plumbing and heating, have previous plumbing knowledge, along with experience of replacing white goods. You will be self‑motivated, have strong attention to detail and will be technically minded.

You will have excellent communication and Interpersonal skills, and will have an adaptable approach to work, with the ability to wok both solo or as part of a team.

Salary based on OTE

Benefits:

• 25 days holiday + bank holidays
• Flexible working
• All equipment provided including tools, uniform, a company vehicle and phone
• Ongoing training programme
• Tiered structure allowing progression and future career paths
• Working as part of a high performing successful team
• Employee discounts and staff incentives
• Performance-related bonus package & upsell commission scheme

About Harvey Water Softeners

Harvey Water Softeners is part of Culligan International – a global water treatment company providing solutions for homes, offices and commercial purposes. It is the UK market leader in domestic water softeners and a key household brand within the Culligan Group, having doubled sales over the past five years. The business is currently going through an exciting business transformation. We continue to invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values.

At our factory in Old Woking, we have a full production and R&D facility, which sit alongside our head office functions. We invest heavily in our people and are proud to champion a Coaching Culture underpinned by our shared Values. Our factory has undergone modernization to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We are continuing to grow with the support of Culligan and we need great people to continue to fuel our momentum.