Plumber (Multi)

bpha; Bedford; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Uniform

Tools provided

Company van

Fuel card

Job summary

bpha is seeking a Plumber for our In House Maintenance Service Team in Bedford. You will carry out domestic plumbing repairs and routine maintenance across occupied and void properties, diagnosing faults and delivering safe, high-quality repairs to customers.

You’ll be provided with a uniform, tools, a company van for business use, and a fuel card. This full-time 40-hour role operates on a 16-week rotating rota with varied daytime shifts.

Qualifications

• Strong commitment to customer service excellence.
• Organised and able to manage time effectively.
• Good communication and problem-solving skills.
• Full, clean driving licence.
• Knowledge of NHF Schedule of Rates.
• Water Regulations and Unvented Hot Water experience.
• CSCS Card.
• First Aid Training.

Responsibilities

• Carrying out domestic plumbing repairs and maintenance within occupied and void properties.
• Diagnosing faults and delivering effective, long-lasting solutions.
• Providing a professional and customer-focused service.
• Working safely and in line with SHEQ policies and procedures.
• Maintaining van stock and completing job records accurately.
• Working collaboratively with colleagues to deliver an efficient service.

Skills

Customer service

Time management

Communication

Problem solving

Attention to detail

Health and safety

IT literacy

Education

GCSEs or equivalent

NVQ Level 2 Plumbing or City & Guilds 6189 Plumbing & Domestic Heating Level 2 or higher

Tools

Job management systems

Handheld devices

Mobile handheld devices

Job description

Bedford and the surrounding areas

Up To £40,235.84 (depending On Skills And Experience)

Permanent, Full Time

Make a real difference in customers' homes

Responsive Repairs Team – 40 hours weekly worked on an 16 weekly rota as per below:

Weeks 1-6 – Monday-Friday 8am – 5pm (including 1 hour lunch)

Weeks 7&8 – Monday, Tuesday, Thursday and Friday 8am – 5pm (including 1 hour lunch). Wednesday 8am – 12pm. Saturday 8:30am – 12:30pm

Weeks 1-6 – Monday-Friday 8am – 5pm (including 1 hour lunch)

Weeks 7&8 – Monday & Wednesday 11am – 8pm, Tuesday, Thursday and Friday 8am – 5pm (including 1 hour lunch).

Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills Confirmation document as part of the application process. If shortlisted to this part of the process, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested.

Join our In House Maintenance Service Team and help us deliver a high-quality repairs service to our customers. As a Plumber, you'll carry out a variety of domestic plumbing repairs and maintenance works across occupied and void properties, diagnosing faults and completing repairs safely, efficiently, and to a high standard.

As a valued member of the bpha In House Maintenance Service Team you will be provided with Uniform, Tools, Company Van (for business use only) and a fuel card.

Key Responsibilities

• Carrying out domestic plumbing repairs and maintenance within occupied and void properties.
• Diagnosing faults and delivering effective, long-lasting solutions.
• Providing a professional and customer-focused service.
• Working safely and in line with SHEQ policies and procedures.
• Maintaining van stock and completing job records accurately.
• Working collaboratively with colleagues to deliver an efficient service.

Key Performance Indicators (KPIs)

• Compliance with statutory, regulatory, and SHEQ requirements.
• High customer satisfaction levels and positive customer feedback.
• First-time fix performance and productivity measures.
• Quality of workmanship, post-inspections, and low defect/recall rates.
• Efficient use of materials, van stock, and approved products.
• Accurate completion of job records and reporting requirements.

Person Specification

Essential

• Strong commitment to customer service excellence.
• Organised, self-motivated, and able to manage time effectively.
• Good communication, organisational, and problem-solving skills.
• Ability to take ownership of issues and see them through to completion.
• High attention to detail and quality standards.
• Basic IT literacy for using handheld devices and job management systems.
• Excellent knowledge of domestic plumbing installations, fault diagnosis, and repair.
• Good knowledge of health and safety practices.
• Experience working under time constraints and productivity targets.
• Full, clean, manual driving licence.

Desirable

• Experience in an additional construction trade.
• Experience working within occupied homes.
• Knowledge of NHF Schedule of Rates.
• Training and experience relating to non-licensed asbestos works.
• Water Regulations and Unvented Hot Water experience.

Qualifications

• GCSEs or equivalent.
• NVQ Level 2 or higher in Plumbing, or City & Guilds 6189 Plumbing & Domestic Heating Level 2 or higher.

Desirable Qualifications

• C&G 3345 Water Regulations & Unvented Hot Water qualification.
• Part P Electrical qualification.
• CSCS Card
• First Aid Training

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Bpha

bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.

Benefits

We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning.

That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/