Plumber

mearsgroup; Staines-upon-Thames; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Company van

Fuel card

Uniform

Job summary

Mears Group is seeking an experienced Plumber to support a busy responsive repairs contract in Staines. This hands-on role covers a wide range of plumbing tasks in social housing, focusing on safety, efficiency, and customer service.

You will work directly with residents and be part of a team delivering essential housing services. The role offers a permanent full-time schedule (42.5 hours/week, 8-5, Monday to Friday), with a company van, fuel card, and out-of-hours rota as part of the package.

Qualifications

• Proven experience in domestic plumbing repairs in social housing.
• Experience with basic carpentry repairs and maintenance is desirable.
• Valid UK driving licence is essential.
• Ability to work independently and manage workload.
• Strong fault-finding and problem-solving skills are required.
• Excellent customer service when working in residents' homes.
• Good knowledge of health and safety regulations and safe practices.
• Comfort using handheld devices to record work in the job system.
• Willingness to participate in out-of-hours emergency rota.

Responsibilities

• Carry out responsive plumbing repairs in occupied properties.
• Diagnose and repair leaks, blockages, and drainage issues.
• Replace taps, toilets, cisterns and other sanitary ware.
• Repair or replace pipework, valves and fittings.
• Investigate hot water systems and radiators.
• Ensure work complies with plumbing regulations and safety standards.
• Record job details and materials used using handheld devices.
• Maintain tools, equipment and company vehicle in good order.
• Work respectfully in residents' homes and keep a clean environment.
• Participate in out-of-hours emergency rota when required.

Skills

Experience in domestic plumbing

Carpentry repairs

Full UK driving licence

Independent working

Fault-finding/problem-solving

Customer service in occupied homes

Health and safety awareness

Use of handheld job management devices

Willingness to join out-of-hours rota

Job description

Annual salary: up to £40,267.50

Plumber

Location: Staines

Contract: Full Time Permanent

Salary up to £40,267.50 per annum, plus, company van & fuel card and OOH rota

42.5 hours per week (8-5 Monday- Friday)

Pyramid Plus is a dynamic joint venture between A2Dominion and Mears Property Services, delivering high-quality repairs, maintenance, compliance, planned replacements, and fire risk assessment works. Serving over 23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments, and install 600 kitchens and bathrooms each year. With a strong pipeline of upcoming projects, we're entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team, driving the successful delivery of our planning and customer service functions at the heart of our operations.

We're looking for an experienced and dependable Plumber to join our expanding team, supporting a busy responsive repairs contract in Staines. This is a practical, hands-on role where you'll be responsible for carrying out a wide range of plumbing repairs and maintenance tasks in occupied social housing properties. From fixing leaks and replacing taps to diagnosing more complex issues with heating systems or drainage, you'll be the go-to expert for keeping homes safe, functional, and comfortable. You'll be working directly with residents, so a professional approach and strong customer service skills are essential. With a steady flow of work and a commitment to improving housing standards, this is a great opportunity to be part of a team that's making a real difference in the community. We're looking for someone who takes pride in their work, solves problems efficiently, and gets the job done right the first time.

Duties:

• Carry out responsive plumbing repairs in occupied properties
• Diagnose and repair leaks, blockages, and drainage issues
• Replace taps, toilets, cisterns, basins, and other sanitary ware
• Repair or replace pipework, valves, and fittings
• Investigate and resolve issues with hot water systems and radiators
• Ensure all work complies with current plumbing regulations and health and safety standards
• Record job details, materials used, and completion notes using handheld devices or job sheets
• Remove, repair, or replace bath panels as part of routine plumbing maintenance or to access pipework for leak detection and repair, ensuring panels are securely refitted and finished to a professional standard
• Maintain tools, equipment, and company vehicle in good working order
• Work respectfully in residents' homes, maintaining a clean and safe environment
• Identify and report any additional works, safeguarding concerns, or property issues
• Participate in the out-of-hours emergency rota when required
• Adhere to all health and safety policies and procedures
• Provided high levels of customer care at all times

Role Criteria:

• Proven experience in domestic repairs and maintenance in a plumbing position
• Experience in Carpentry repairs and maintenance
• Full UK driving licence
• Ability to work independently and manage workload effectively
• Strong fault-finding and problem-solving skills
• Excellent customer service skills, with experience working in occupied homes
• Good understanding of health and safety regulations and safe working practices
• Ability to use handheld devices or job management systems to record work
• Willingness to participate in out-of-hours emergency rota

Benefits we can offer you.

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies
• Company Van, Fuel Card, and Uniform
• All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
• To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
• Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career