Plumber

Mears Group PLC; Croydon; On-site; GBP 22,800 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Mears Fun Day

Volunteering Leave

Staff discounts

Family-friendly policies

Company van

Fuel card

Uniform

Job summary

Mears Group PLC in Croydon is seeking a reliable Plumber to join our responsive repairs team. You will perform a wide range of plumbing repairs in occupied social housing properties, fixing leaks, replacing taps, diagnosing heating and drainage issues, and keeping homes safe and comfortable.

The role requires strong customer service and professionalism when working directly with residents. A Full UK driving licence is essential, and a willingness to work out‑of‑hours when needed.

Qualifications

• Proven experience in domestic repairs and maintenance in a plumbing position.
• Full UK driving licence.
• Ability to work independently and manage workload effectively.
• Strong fault-finding and problem-solving skills.
• Excellent customer service skills, with experience working in occupied homes.
• Good understanding of health and safety regulations and safe working practices.
• Ability to use handheld devices or job management systems to record work.
• Willingness to participate in out-of-hours emergency rota.

Responsibilities

• Carry out responsive plumbing repairs in occupied properties
• Diagnose and repair leaks, blockages, and drainage issues
• Replace taps, toilets, cisterns, basins, and other sanitary ware
• Repair or replace pipework, valves, and fittings
• Work on unvented cylinders
• Investigate and resolve issues with hot water systems and radiators
• Ensure all work complies with current plumbing regulations and health and safety standards
• Record job details, materials used, and completion notes using handheld devices or job sheets
• Remove, repair, or replace bath panels as part of routine plumbing maintenance or to access pipework for leak detection and repair
• Maintain tools, equipment, and company vehicle in good working order
• Work respectfully in residents’ homes, maintaining a clean and safe environment
• Identify and report any additional works, safeguarding concerns, or property issues
• Participate in the out‑of‑hours emergency rota when required
• Adhere to all health and safety policies and procedures
• Provide high levels of customer care at all times

Skills

Driving licence

Plumbing experience

Independent work

Fault finding

Customer service

Health and safety

Job management systems

Out-of-hours rota

Education

G3 unvented qualification

Tools

Handheld devices

Job description

Job Details

• Contract: Full Time Permanent
• Salary: up to £38,000 per annum
• Company van & fuel card provided
• Hours: 42.5 per week (8-5 Monday-Friday)
• Location: Croydon

Overview

We’re looking for an experienced and dependable Plumber to join our expanding team, supporting a busy responsive repairs contract in Croydon. The role involves carrying out a wide range of plumbing repairs and maintenance tasks in occupied social housing properties. You’ll be the go‑to expert for fixing leaks, replacing taps, diagnosing heating and drainage issues, and keeping homes safe, functional, and comfortable. The position requires strong customer service skills and professionalism when working directly with residents.

Duties

• Carry out responsive plumbing repairs in occupied properties
• Diagnose and repair leaks, blockages, and drainage issues
• Replace taps, toilets, cisterns, basins, and other sanitary ware
• Repair or replace pipework, valves, and fittings
• Work on unvented cylinders
• Investigate and resolve issues with hot water systems and radiators
• Ensure all work complies with current plumbing regulations and health and safety standards
• Record job details, materials used, and completion notes using handheld devices or job sheets
• Remove, repair, or replace bath panels as part of routine plumbing maintenance or to access pipework for leak detection and repair, ensuring panels are securely refitted and finished to a professional standard
• Maintain tools, equipment, and company vehicle in good working orderWork respectfully in residents’ homes, maintaining a clean and safe environment
• Identify and report any additional works, safeguarding concerns, or property issues
• Participate in the out‑of‑hours emergency rota when required
• Adhere to all health and safety policies and procedures
• Provide high levels of customer care at all times

Role Criteria

• Proven experience in domestic repairs and maintenance in a plumbing position
• Full UK driving licence
• Ability to work independently and manage workload effectively
• Strong fault‑finding and problem‑solving skills
• Excellent customer service skills, with experience working in occupied homes
• Good understanding of health and safety regulations and safe working practices
• Ability to use handheld devices or job management systems to record work
• Willingness to participate in out‑of‑hours emergency rota

Desirable

• G3 unvented qualification

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering Leave – paid volunteering in the community
• Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, Share Save scheme, and more
• Family‑friendly policies
• Company Van, Fuel Card, and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply.