Plumber

Mears Group; Ilford; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company Van, Fuel Card, and Uniform

25 days annual leave + holidays

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Job summary

Mears Group is seeking an experienced Plumber in Ilford to join a busy responsive repairs contract. You will carry out a wide range of plumbing repairs in occupied social housing, from leaks to heating and drainage.

The role emphasizes customer-friendly service and professional conduct in residents' homes. The position offers a permanent, full-time schedule with 42.5 hours per week, a company van and fuel card, and a strong focus on safety and compliance.

Qualifications

• Proven experience in domestic plumbing repairs and maintenance.
• Excellent customer service when working in occupied homes.
• Ability to work independently and manage workload.
• Strong understanding of health and safety regulations and safe working practices.

Responsibilities

• Carry out responsive plumbing repairs in occupied properties.
• Diagnose and repair leaks, blockages, and drainage issues.
• Replace taps, toilets, cisterns, basins and other sanitary ware.
• Repair or replace pipework, valves and fittings.
• Investigate and resolve issues with hot water systems and radiators.
• Record job details and materials used on handheld devices or job sheets.

Skills

Domestic plumbing experience

Customer service

Independent working

Health and safety awareness

Problem solving

Tools

Handheld devices

Job management systems

Job description

Annual salary: up to £37,044.55
Plumber Location: Ilford
Contract: Permanent, Full-time
Salary: £37,044.55 per annum, plus, company van & fuel card
Hours: Monday to Friday, 42.5 hours per week, 8:00am-5:00pm

We're looking for an experienced and dependable Plumber to join our expanding team, supporting a busy responsive repairs contract in Ilford. This is a practical, hands-on role where you'll be responsible for carrying out a wide range of plumbing repairs and maintenance tasks in occupied social housing properties. From fixing leaks and replacing taps to diagnosing more complex issues with heating systems or drainage, you'll be the go-to expert for keeping homes safe, functional, and comfortable. You'll be working directly with residents, so a professional approach and strong customer service skills are essential. With a steady flow of work and a commitment to improving housing standards, this is a great opportunity to be part of a team that’s making a real difference in the community. We're looking for someone who takes pride in their work, solves problems efficiently, and gets the job done right the first time.

Duties

• Carry out responsive plumbing repairs in occupied properties
• Diagnose and repair leaks, blockages, and drainage issues
• Replace taps, toilets, cisterns, basins, and other sanitary ware
• Repair or replace pipework, valves, and fittings
• Investigate and resolve issues with hot water systems and radiators
• Ensure all work complies with current plumbing regulations and health and safety standards
• Record job details, materials used, and completion notes using handheld devices or job sheets
• Remove, repair, or replace bath panels as part of routine plumbing maintenance or to access pipework for leak detection and repair, ensuring panels are securely refitted and finished to a professional standard
• Maintain tools, equipment, and company vehicle in good working order
• Work respectfully in residents’ homes, maintaining a clean and safe environment
• Identify and report any additional works, safeguarding concerns, or property issues
• Participate in the out-of-hours emergency rota when required
• Adhere to all health and safety policies and procedures
• Provided high levels of customer care at all times

Role Criteria

• Proven experience in domestic repairs and maintenance in a plumbing position
• Full UK driving licence
• Ability to work independently and manage workload effectively
• Strong fault‑finding and problem‑solving skills
• Excellent customer service skills, with experience working in occupied homes
• Good understanding of health and safety regulations and safe working practices
• Ability to use handheld devices or job management systems to record work
• Willingness to participate in out-of-hours emergency rota

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies
• Company Van, Fuel Card, and Uniform
• All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
• To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
• Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility